Field Service Representative III

First Division Consulting, Inc; South Carolina; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Holidays

PTO

401(k) plan with company match

Job summary

First Division Consulting, Inc. is seeking a Field Service Representative (FSR) III to support USMC acquisition fielding programs.

You will serve as the lead SME providing advanced technical support, troubleshooting, fielding, and lifecycle sustainment for Marine Corps units, including NET and system upgrades. Responsibilities cover installation, maintenance, and fielding across garrison and austere environments.

Qualifications

• Bachelor’s degree with two (2) years of relevant experience, OR prior military service with four (4) years of relevant experience.
• Must possess an active DoD SECRET security clearance.
• Must possess, or be able to obtain, a valid U.S. Passport.
• Ability to travel CONUS and OCONUS in support of training, fielding, maintenance, and operational requirements (minimum 20% annually).
• Must be capable of lifting equipment up to 50 pounds and working in warehouse, field, and operational environments.

Responsibilities

• Provide subject matter expertise and technical support for all system variants, including MAPS, DAPS, and DMS.
• Diagnose, troubleshoot, repair, and maintain systems and associated components at the organizational and field maintenance level.
• Inspect, issue, recover, and maintain accountability of system components in accordance with applicable client directives, technical manuals, and established procedures.
• Verify systems are complete in accordance with SL3 requirements upon receipt from OEM, prior to issuance, and following recovery.
• Perform operational checks, fault isolation, configuration updates, and system upgrades, as required.
• Support the maintenance, issuance, installation, and recovery of systems and associated equipment.
• Install and integrate electronic systems onto various USMC vehicle platforms in accordance with technical manuals and approved installation procedures.
• Deliver New Equipment Training (NET) to Marine units and end users on the operation, maintenance, and troubleshooting of systems.
• Utilize CMPro (inventory management system) to document logistics actions, maintenance activities, work orders, and asset accountability records.
• Coordinate and communicate effectively with project officers, OEM representatives, engineers, logistics personnel, Marine units, and other program stakeholders.
• Support test, demonstration, fielding, and sustainment events in support of program and operational requirements.
• Maintain compliance with applicable safety, security, maintenance, and accountability procedures while supporting mission requirements.

Skills

EW concepts

RF systems

military communications

system diagnostics

fault isolation

communication skills

MS Office

CMPro (inventory)

Education

Bachelor’s degree + 2 years relevant experience

Prior military service + 4 years relevant experience

Tools

CMPro

Job description

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Small Business Administration certified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!

Primary duties will include

FirstDiv is currently seeking a Field Service Representative (FSR) III to support the United States Marine Corps (USMC) acquisition fielding program in support of Fleet Marine Force operations worldwide. The FSR will serve as the lead Subject Matter Expert (SME) providing advanced technical support, troubleshooting, fielding, and lifecycle sustainment support to operational Marine Corps units. Responsibilities include system maintenance, equipment issuance, installation, and recovery, New Equipment Training (NET), and support for test and demonstration events. The FSR will support operations in garrison and austere/deployed environments, as required.

This is a full time, on site job. There is an estimated 20% amount of travel per year.

Responsibilities:

• Provide subject matter expertise and technical support for all system variants, including MAPS, DAPS, and DMS.
• Diagnose, troubleshoot, repair, and maintain systems and associated components at the organizational and field maintenance level.
• Inspect, issue, recover, and maintain accountability of system components in accordance with applicable client directives, technical manuals, and established procedures.
• Verify systems are complete in accordance with SL3 requirements upon receipt from OEM, prior to issuance, and following recovery.
• Perform operational checks, fault isolation, configuration updates, and system upgrades, as required.
• Support the maintenance, issuance, installation, and recovery of systems and associated equipment.
• Install and integrate electronic systems onto various USMC vehicle platforms in accordance with technical manuals and approved installation procedures.
• Deliver New Equipment Training (NET) to Marine units and end users on the operation, maintenance, and troubleshooting of systems.
• Utilize CMPro (inventory management system) to document logistics actions, maintenance activities, work orders, and asset accountability records.
• Coordinate and communicate effectively with project officers, OEM representatives, engineers, logistics personnel, Marine units, and other program stakeholders.
• Support test, demonstration, fielding, and sustainment events in support of program and operational requirements.
• Maintain compliance with applicable safety, security, maintenance, and accountability procedures while supporting mission requirements.

Qualifications:

• Minimum of four (4) years of maintenance and repair experience supporting advanced military electronic systems.
• Working knowledge of electronic warfare (EW), RF systems, military communications, and electronics principles.
• Experience supporting EW/RF family of systems with field-level maintenance and troubleshooting experience.
• Proficiency in system diagnostics, fault isolation, root cause analysis, and replacement of defective components.
• Strong verbal and written communication skills for reporting, coordination, operational feedback, and customer interaction.
• Proficiency with Microsoft Office Suite and Adobe applications.
• Experience utilizing CMPro is preferred, but not required.
• Ability to work independently and provide technical leadership in support of operational requirements.

Preferred Qualifications:

• Prior experience supporting USMC systems, programs, or operational units.
• Experience supporting EW, RF, or tactical communications systems.
• Prior military experience, preferably within communications, electronics maintenance, EW, or related occupational fields.
• Experience supporting fielding events, New Equipment Training (NET), operational testing, or sustainment activities.
• Familiarity with USMC maintenance, logistics, and accountability processes.

Requirements:

• Bachelor’s degree with two (2) years of relevant experience, OR prior military service with four (4) years of relevant experience.
• Must possess an active DoD SECRET security clearance.
• Must possess, or be able to obtain, a valid U.S. Passport.
• Ability to travel CONUS and OCONUS in support of training, fielding, maintenance, and operational requirements (minimum 20% annually).
• Must be capable of lifting equipment up to 50 pounds and working in warehouse, field, and operational environments.

• Medical, dental, vision, life insurance, STD, LTD, holidays, PTO and 401(k) plan with company match.

FirstDiv is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, sexual orientation, gender identity and/or expression, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.