Field Service Representative III

First Division Consulting, Inc; Charleston (SC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

PTO

401(k) plan

Job summary

First Division Consulting (FirstDiv) seeks a Field Service Representative III to support the USMC fielding program and provide advanced technical support across multiple system variants. The role involves installation, maintenance, NET delivery, and lifecycle sustainment in diverse environments.

The candidate will operate in garrison and austere settings, travel ~20% annually, and lead technical efforts with cross-functional teams to ensure mission success.

Qualifications

• Minimum four years of maintenance and repair experience on advanced military electronic systems.
• Working knowledge of EW, RF, and military communications.
• Experience with diagnostics, fault isolation, and component replacement.
• Strong verbal and written communication skills for reporting and coordination.
• Proficiency with CMPro, MS Office, and Adobe apps is preferred.
• Ability to work independently and provide technical leadership.

Responsibilities

• Provide SME technical support for MAPS, DAPS, and DMS variants.
• Diagnose, troubleshoot, repair, and maintain systems in field and shop.
• Inspect, issue, recover, and track system components per procedures.
• Verify SL3-compliant system readiness on receipt and after recovery.
• Perform operational checks, fault isolation, and configuration updates.
• Support installation and recovery of systems and equipment.
• Deliver NET to Marines and end users on operation and maintenance.
• Document logistics actions and asset accountability in CMPro.
• Coordinate with project officers, OEMs, engineers, and Marines.
• Support test, fielding, and sustainment events.

Skills

Maintenance and repair experience

EW knowledge

RF systems

Military communications

Diagnostics and fault isolation

Verbal and written communication

Independent work and leadership

Education

Bachelor's degree with 2 years of relevant experience

Prior military service with 4 years of relevant experience

Tools

CMPro

Microsoft Office Suite

Adobe applications

Job description

Come Join Our Team! First Division Consulting (FirstDiv)

provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Small Business Administration certified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!

Primary duties will include

FirstDiv is currently seeking a Field Service Representative (FSR) III to support the United States Marine Corps (USMC) acquisition fielding program in support of Fleet Marine Force operations worldwide. The FSR will serve as the lead Subject Matter Expert (SME) providing advanced technical support, troubleshooting, fielding, and lifecycle sustainment support to operational Marine Corps units. Responsibilities include system maintenance, equipment issuance, installation, and recovery, New Equipment Training (NET), and support for test and demonstration events. The FSR will support operations in garrison and austere/deployed environments, as required.

This is a full time, on site job. There is an estimated 20% amount of travel per year.

Responsibilities:

• Provide subject matter expertise and technical support for all system variants, including MAPS, DAPS, and DMS
• Diagnose, troubleshoot, repair, and maintain systems and associated components at the organizational and field maintenance level
• Inspect, issue, recover, and maintain accountability of system components in accordance with applicable client directives, technical manuals, and established procedures
• Verify systems are complete in accordance with SL3 requirements upon receipt from OEM, prior to issuance, and following recovery
• Perform operational checks, fault isolation, configuration updates, and system upgrades, as required
• Support the maintenance, issuance, installation, and recovery of systems and associated equipment
• Install and integrate electronic systems onto various USMC vehicle platforms in accordance with technical manuals and approved installation procedures
• Deliver New Equipment Training (NET) to Marine units and end users on the operation, maintenance, and troubleshooting of systems
• Utilize CMPro (inventory management system) to document logistics actions, maintenance activities, work orders, and asset accountability records
• Coordinate and communicate effectively with project officers, OEM representatives, engineers, logistics personnel, Marine units, and other program stakeholders
• Support test, demonstration, fielding, and sustainment events in support of program and operational requirements
• Maintain compliance with applicable safety, security, maintenance, and accountability procedures while supporting mission requirements

Qualifications:

• Minimum of four (4) years of maintenance and repair experience supporting advanced military electronic systems
• Working knowledge of electronic warfare (EW), RF systems, military communications, and electronics principles
• Experience supporting EW/RF family of systems with field-level maintenance and troubleshooting experience
• Proficiency in system diagnostics, fault isolation, root cause analysis, and replacement of defective components
• Strong verbal and written communication skills for reporting, coordination, operational feedback, and customer interaction
• Proficiency with Microsoft Office Suite and Adobe applications
• Experience utilizing CMPro is preferred, but not required
• Ability to work independently and provide technical leadership in support of operational requirements

Preferred Qualifications:

• Prior experience supporting USMC systems, programs, or operational units
• Experience supporting EW, RF, or tactical communications systems
• Prior military experience, preferably within communications, electronics maintenance, EW, or related occupational fields
• Experience supporting fielding events, New Equipment Training (NET), operational testing, or sustainment activities
• Familiarity with USMC maintenance, logistics, and accountability processes

Requirements:

• Bachelor's degree with two (2) years of relevant experience, OR prior military service with four (4) years of relevant experience
• Must possess an active DoD SECRET security clearance
• Must possess, or be able to obtain, a valid U.S. Passport
• Ability to travel CONUS and OCONUS in support of training, fielding, maintenance, and operational requirements (minimum 20% annually)
• Must be capable of lifting equipment up to 50 pounds and working in warehouse, field, and operational environments

Benefits

• Medical, dental, vision, life insurance, STD, LTD, holidays, PTO and 401(k) plan with company match.

FirstDiv is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, sexual orientation, gender identity and/or expression, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.