Field Service Representative II — Plainview, NY

healthcare; East Farmingdale (NY); On-site; USD 47,000 - 65,000; Full time

Job summary

Solventum is seeking a Field Service Representative II in Plainview, NY to support healthcare clients by delivering, maintaining, and servicing medical device equipment. The role requires driving a company vehicle, ensuring equipment is clean, disinfected, and tested for patient use, and maintaining strong customer relationships.

Responsibilities include order management, asset inventory, and coordination with the service center.

Qualifications

• High School Diploma or GED or higher required.
• Minimum of 3 years of experience in a customer-facing or service-related role.
• Valid driver's license required.
• Proficiency with Microsoft Office and iOS applications preferred.

Responsibilities

• Serve healthcare clients with superior customer service and solutions.
• Process orders accurately using company systems for documentation.
• Gather and relay information on service inquiries and follow up as needed.
• Assist with inventory, parts, disposables and supplies per policy.
• Safely operate a company vehicle to deliver and service equipment at customer sites.
• Prepare and maintain medical device equipment, disposables and related paperwork.

Skills

Customer service

Driver's license

MS Office

Communication

Education

High School Diploma/GED or higher

Tools

MS Office

iOS apps

Job description

Job Description

Field Service Representative II — Plainview, NY(Solventum)

3MHealthCare is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service RepresentativeIIwill interface withSolventumcustomers daily and is responsible for building,cultivating,and maintaining superior customer relationships.The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle.

Additionalresponsibilitiesmayincludenext level escalation point ofcontact andtaking ownershipfor maintenance and execution of at least one key service center responsibility (for example: Performs inventory on assets, parts, disposables, and supplies including counts, research and reconciliation and documentation per company policies and protocols).

As aField Service Representative II,you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions

• Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.

• Obtains and evaluates all informationregardingservice and product inquiries andprovidingpromptresponses & appropriate followup.Seeks out unmet customer needs and provides solutions or relays requirements to manager.

• Assistscustomers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.

• Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position.

• Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.

• Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service.

• Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd partypartners;Loading and unloading medical equipment from company vehicles.

• Follows all work and safety instructions and conforms to Company and Departmental policies and procedures. Maintains a clean,orderlyand safe working environment

• Assistswith process training of other staff and customers when applicable;Serves as designated facilitycontact person in the absence of the Field Service Lead.

• Primary ownership of a core service center process such as inventory management to include tracking, reconciliation, and order management of assets, parts, disposables, and supplies.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Your Skills and Expertise

To set you up for success in this role from day one,Solventumrequires (at a minimum) the following qualifications:

• High School Diploma/GED or higher

• Requires a minimum of3years of work experience ina customer facing orservice-related field

• Current, valid Driver’s License

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties

• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)

• Experience with MicrosoftOffice& iOSapplications

• Demonstrated ability to communicate effectively, both verbally and in writing, as wellas,demonstrated time management & prioritization skills.

Work Location: OnsiteIn-ServiceTerritory

Travel: May include up to15% domestic (including potential for meetings or other business functions that require commercial air travel)

Relocation Assistance: Relocation is not authorized

Must be legally authorized to work inthecountry of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventumoffers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits,Solventumregularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $47,040 - $64,680, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

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