Field Service Representative II

Canon U.S.A., Inc.; Irving (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Canon U.S.A., Inc. is seeking a Field Service Representative II in Irving, TX to handle mailroom and office services, shipping, and customer support. The role covers mail processing, reception duties, and administrative tasks across multiple client sites as needed.

The position requires a high school diploma and 5+ years in a mailroom or office environment, with strong shipping knowledge and customer service skills. Overtime may be required.

Qualifications

• High school diploma or equivalent required.
• 5+ years in mailroom or professional office environment.
• Strong knowledge of shipping procedures and customer service.
• Ability to work overtime and meet deadlines.

Responsibilities

• Ensure total customer satisfaction through understanding expectations and proactive resolution.
• Receive, sort, deliver mail and packages; manage outgoing shipments.
• Prepare and log inter-office pouches for client affiliates.
• Maintain supplies, copier and fax equipment; troubleshoot minor issues.
• Set up and maintain kitchen areas and conference rooms as directed.
• Provide reception support and greet visitors.
• Log and track shipments, fax logs, and reports.

Skills

Mailroom experience

Shipping procedures

Customer service

Office administration

Computer skills

Overtime flexibility

Education

High school diploma or equivalent

Tools

Fax machines

Scanners

Copiers

Postage meters

Job description

Field Service Representative II

Job Locations: US-TX-IRVING

Position Type: Regular Full-Time

Overview

Under general supervision, will perform a variety office services functions. Tasks may include mail processing & distribution, copy/scan/imaging/fax, hospitality, reception and records, depending on customer needs,

Responsibilities

Customer Service

Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships

Mail/Packages/Pouches

• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines; Log and deliver incoming overnight packages within established time frames
• Log outgoing and incoming items as required and review for accuracy/completeness

Supplies/Copying/Faxing/Administration

• Organize and distribute supplies to client; Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
• Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
• Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary
• Perform other administrative duties from inserting, copying and photocopying to faxing as needed
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site

May possibly perform any of the following functions at the direction of the Site Manager:

• Set up and maintain client's kitchen areas and conference rooms, order food and make coffee
• Provide reception work such as answering telephones, taking messages and greeting visitors
• Move boxes, supplies or furniture; replace light bulbs
• May be requested to perform document scanning
• Prepare outgoing items for shipping
• Additional responsibilities that other employees at that site do not perform
• May prepare reports in order to measure productivity and prepare billing charges

Qualifications

• High school Diploma or equivalent
• 5 + years' experience working in a mailroom or professional office environment
• Able to assist other lower level FSRs as necessary
• Thorough knowledge of all shipping procedures
• Ability to perform all necessary computer skills required
• Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines

Physical Demands

• Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
• May lift and/or move up to 50lbs.

What We Offer

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.