Field Service Representative I

Landis+Gyr; Kirkland (WA); Hybrid; USD 63,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life insurance

401(k) retirement plan with generous 3

3 weeks PTO

11 paid holidays

Tuition reimbursement

Pet insurance (optional)

Job summary

Landis+Gyr in the United States (Kirkland) is seeking a Field Service Representative I to provide technical service expertise, improve customers’ use of Landis+Gyr solutions, and correct system performance issues through proactive reviews, troubleshooting, and on-site training during installations.

You will assist with installation strategies, communicate changes to customers, prepare detailed trip reports, and support CRM updates.

Qualifications

• Bachelor’s degree (BA/BS) from a 4-year college or university or 2-year degree from a technical institution.
• 2+ years successful performance in a customer service or technical support related position in an electronic technology related field including independent travel and customer contact.
• Experience with utility operations, AMR operations, RF systems is a plus.
• Must have a valid driver’s license.

Responsibilities

• Provides secondary support to Company customer service and the customer with system performance issues.
• Assists customers in implementation, operation, training, and problem resolution.
• Responds to customer inquiries in a timely manner and follows through to resolution.
• Conducts proactive system reviews to ensure operation is optimal during implementation or roll-out.
• Completes detailed trip reports and CRM documentation.
• Generates management reports identifying issues to improve service, training and engineering.
• Performs other duties as assigned.

Skills

Customer service

Technical support

Verbal & written communication

Travel readiness

Education

Bachelor’s degree or 2-year technical degree

Tools

Microsoft Office Suite

Job description

At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable.

As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.

Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.

Join Team Green and help shape the future of intelligent energy.

Job Summary

The Field Service Representative I's objective is to provide technical service expertise to improve the customers' effective use of Company solutions and to correct any system performance issues for new or expanding systems through the proactive technical review of system performance including troubleshooting. Works with system design to meet customer requirements as well as assisting with defining installation strategies. Communications of changes in Company solutions to facilitate required customer change. On-site training in installation and system operations. Demonstrated competence in Company solutions through self-training including passing competency requirements. Pre-site inspections and coordination of technical data gathering. Technical presentations directed toward training, maintenance, system support, and operations.

Key Responsibilities and Accountabilities:

• Provides secondary support to Company customer service and the customer with system performance issues.
• Provides assistance to customers in implementation, operation, training, and problem resolution.
• Responds to all customer inquiries in a timely manner and follows through to a successful resolution.
• Conducts pro-active system reviews to ensure the operation of Company solution is optimal at each customer site during the implementation or initial phase of a system roll-out.
• Completes detailed trip reports and documentation of customer-related activities into Customer Relationship.
• Management (CRM), and prompts filing of expense reports.
• Provides management reports that identifies problems encountered by customers with the objective of providing continuous improvement information back to Company customer service, training and engineering.
• Provides secondary support to Company customer service and the customer with system performance issues.
• Provides assistance to customers in implementation, operation, training, and problem resolution.
• Responds to all customer inquiries in a timely manner and follows through to a successful resolution.
• Conducts pro-active system reviews to ensure the operation of Company solution is optimal at each customer site during the implementation or initial phase of a system roll-out.
• Completes detailed trip reports and documentation of customer-related activities into Customer Relationship.
• Management (CRM), and prompts filing of expense reports.
• Provides management reports that identifies problems encountered by customers with the objective of providing continuous improvement information back to Company customer service, training and engineering.
• Performs other duties or responsibilities as assigned or required.

Company Values:

• Supports and adheres to Company’s Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.

Education and Experience:

• Bachelor's degree (BA/BS) from a 4-year college or university or 2-year degree from a technical institution
• 2+ years successful performance in a customer service or technical support related position in an electronic technology related field including independent travel and customer contact. Combination of experience in lieu of education.
• Experience with utility operations, Automatic Meter Reading (AMR) operations, Radio Frequency (RF) systems is a plus.
• Must have a valid driver's license.

Preferred Qualifications:

• Personal Computer knowledge
• Familiarity with Microsoft Office Suite
• Keyboard/typing skills
• Ability to effectively communicate both verbally and in writing.
• Little to no decision-making required
• Expected Travel: Up to 75%
• Must have strong orientation toward providing customer satisfaction, establishing and maintaining effective process that ensure a reliable effective Company solution at multiple customer locations.

Working Conditions/Physical Requirements:

• Working Conditions: Hybrid environment with time spent sitting and working on a computer using keyboard, mouse, monitor and outdoor environment including field surveys, installation and assisting customer with field installation. Use of other devices such as phone, copier/printer/fax, etc.
• Driving Status: Clean driving record
• Physical Requirements: Required to stand; walk; crouch; or handle objects. Lift and/or move up to 50 pounds. Ability to sit and view computer screens for long periods of time. The ability to read, write, & speak in English. Reasonable accommodation is provided for individuals with disabilities to perform the essential functions.
• Personal Protection Equipment/Other OHSAS Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boots, gloves, hearing protection, and others.

As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $63,100 - $76,075 per year. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We're committed to shaping a better future for everyone. Join Team Green and be part of what's next in energy. #TeamGreen