Field Service Representative-Fort Campbell

SRC; Town of Cicero (NY); On-site; USD 75,000 - 91,000; Full time

Job summary

SRCTec, LLC is seeking an experienced Field Service Representative to support Fort Campbell, KY, with pre- and post-sales technical support, demonstrations, training, and field integration. You will work with customers domestically and internationally to deliver tailored solutions and drive continuous improvement.

The role requires 4+ years in engineering-related field (or 2+ with a Bachelor's), strong troubleshooting and networking skills, and willingness to travel up to 75%. Must hold a U.S.

Qualifications

• Associate degree, vocational cert, or military engineering exp with 4+ years, or Bachelor's with 2+ years.
• Strong understanding of technical principles across related specialty areas.
• Proficiency with test equipment: multimeters, network analyzers, spectrum analyzers, signal generators, oscilloscopes.
• Ability to interpret schematics, drawings, tests and engineering docs with accuracy.
• Excellent written and verbal communication and a customer-focused approach.
• Willingness to travel up to 75% (domestic and international).
• U.S. passport and DoD Secret clearance; pass pre-deployment physical.

Responsibilities

• Conduct field training and service support at customer locations, domestically and internationally.
• Collaborate with customers to define requirements and deliver tailored solutions.
• Provide on-site consultation oversight and integration support for hardware, software, and networks.
• Perform advanced troubleshooting and diagnostics at subsystem level.
• Develop and document test plans and after-action reports.
• Travel up to 75% and respond to urgent field needs.

Skills

Field service

Troubleshooting

System integration

Technical training

Customer support

Networking TCP/IP

Travel readiness

Communication

Team collaboration

Education

Associate degree or higher

Tools

Multimeters

Network analyzers

Spectrum analyzers

Oscilloscopes

Job description

SRCTec, LLC is seeking an experienced Field Service Representative to become one of two OEM representatives supporting local units at Fort Campbell, KY. SRCTec designs, manufactures, and supports cutting-edge radar and sensor systems for a global commercial and defense customer base. The ideal candidate will independently deliver high-quality pre- and post-sales technical support through product demonstrations, comprehensive training, field support, and remote assistance. The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed CONUS and OCONUS locations (excluding danger zones). This role also involves creating technical content to drive customer success and providing on-site consultation oversight and integration support for hardware, software, network configurations, and new system initiatives. This position is funded through December 2026. Continued employment beyond that date is contingent upon the annual renewal or re-award of the current contract.

What You'll Do

• Conduct field training and service support at customer locations, both domestically and internationally, often as a solo or lead representative
• Collaborate closely with customers and end users to define and document requirements, working with internal teams to deliver tailored solutions that meet quality, cost, and schedule goals
• Thrive in a collaborative, customer-focused engineering culture, contributing to team efforts to enhance product usability and sustainment
• Respond promptly to customer operational needs, including last-minute travel to potentially austere field sites
• Perform advanced troubleshooting, system/sub-system analysis, and component-level diagnostics
• Provide technical expertise to engineering, quality, configuration management, and subcontract teams to ensure seamless operations, including guidance on handling, installation, and utilization of various systems and equipment
• Develop and document detailed test plans, technical performance assessments, and after-action reports to drive continuous improvement
• Provide on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives for all sites within area of responsibility
• Advise on technical requirements for products and services, support equipment, and electronic equipment installations
• Assist in the development and ensure adherence to area-wide procedural/policy changes
• Work independently to achieve day-to-day objectives with impact on operational results or project deliverables
• Develop technical solutions requiring collaboration with internal experts and deep analyses of impact on end-product/solution

What You'll Bring

• Associate's degree, vocational certification, or military experience in an engineering-relevant field with 4+ years of engineering-related experience, or Bachelor's degree in an engineering-related field with 2+ years of work experience (equivalent combination of education, training, and experience considered, such as experience with radar, RF-based, communication, or navigation systems)
• Deep understanding of and ability to apply principles, theories, and concepts of technical domain, with broad understanding of other related specialty areas
• Proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose electrical and electronic system issues
• Ability to interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation with accuracy
• Ability to synthesize technical product knowledge and customer field experience to assist the development of technical manuals and training material content
• Excellent written and verbal communication skills, paired with a customer-centric approach to service, including communicating with internal and client project team members to influence solution design, process, and approaches
• Self-driven with strong time management and organizational skills to independently manage in-track tasks
• Ability to work independently and collaboratively within cross-functional teams, interacting frequently with engineering, SMEs, and customers
• Experience delivering technical training or certification as an assistant instructor for operator and maintenance training courses
• Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays, with or without reasonable accommodations
• Advanced computer skills, including MS Office suite, and a firm understanding of TCP/IP networking
• Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
• Must have U.S. passport and DoW Secret security clearance
• Must be able to pass a pre-deployment physical

Ways to Stand Out

• Military experience preferred but not required

What Sets Us Apart?

SRCTec, LLC is a manufacturing and life cycle management company specializing in the cost-effective production of high-quality, high-reliability, advanced military electro-mechanical products. SRCTec is a wholly owned subsidiary of SRC, Inc.
SRC is a not-for-profit research and development company that combines information, science, technology and ingenuity to solve "impossible" problems in the areas of defense, environment and intelligence. Across our family of companies, we apply bright minds, fresh thinking and relentless determination to deliver innovative products and services that are redefining possible. When you join our team, you'll be a part of something truly meaningful - helping to keep America and its allies safe and strong. You'll collaborate with more than 1,400 engineers, scientists and professionals - with 20 percent of those employees who have served in the military - in a highly innovative, inclusive and equitable work environment. You'll receive a competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support.

Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $75,000 to $91,000 annually. The actual salary will vary based on applicant's experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website.

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Non-Discrimination Statement

Individuals seeking employment are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or age, or status as a protected veteran or disability except as strictly required by applicable law. You are being given the opportunity to provide the following information in order to help us comply with federal and state record keeping, reporting, and other legal requirements, including requirements under Section 503 of the Rehabilitation Act, 29 U.S.C. 793, and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), 38 U.S.C. 4212.

• Location
  Ft. Campbell, Kentucky
  Syracuse, New York
• Employment Type Full-Time Salaried
• Experience Required 4+ Years
• Education Required Associates Degree
• Security Clearance Requirement Secret
• Travel % 75