Field Service Representative for Sasebo, Japan

Coastal Pacific Food Distributors, Inc.; Stockton (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Coastal Pacific Food Distributors is seeking a Field Service Representative to provide responsive customer service to U.S. military installations and Navy ships, and to oversee warehouse operations in southern Japan.

You will coordinate audits, manage inventory adjustments, and maintain strong relationships with military customers and CPFD teams. The role requires independent work, strong written and verbal communication, and proven multitasking and time‑management skills.

Qualifications

• HS Diploma or GED equivalent.
• Experience in customer service, distribution, logistics and/or sales is a must.
• Prior military experience preferred.

Responsibilities

• Provide responsive, professional customer service to U.S. military installations and Navy ships.
• Oversee operations at the Fukuoka warehouse facilities.
• Coordinate preparation for quarterly and annual warehouse sanitation audits and oversee food defense activities.
• Resolve customer concerns and coordinate corrective actions with the appropriate teams.
• Maintain effective relationships with Navy ship and land-based customers, the DLA Troop Support COR, and CPFD service providers.
• Coordinate with CPFD team members across all service areas to support customer requirements.
• Prepare daily ORDAK reports, recommend substitutes for items not in stock, and process customer-requested changes to quantities and delivery dates.
• Verify stock availability, relabel products approved for shelf-life extensions, and coordinate special product deliveries.
• Track inbound containers and recommend transfers between warehouses to support inventory replenishment.
• Oversee Deli, Bakery, and GSA operations in southern Japan.
• Provide service support for AFNAF operations as assigned.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Multitasking

Time management

Team player

Detail oriented

Education

HS Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Coastal Pacific Food Distributors

EOE/AA/M/F/Vet/Disabled

Position Title: Field Service Representative for Sasebo, Japan

Roles & Responsibilities:

• Provide responsive, professional customer service to U.S. military installations and Navy ships.
• Oversee operations at the Fukuoka warehouse facilities.
• Coordinate preparation for quarterly and annual warehouse sanitation audits and oversee food defense activities.
• Resolve customer concerns and coordinate corrective actions with the appropriate teams.
• Maintain effective relationships with Navy ship and land-based customers, the DLA Troop Support Contracting Officers Representative (COR), and CPFD service providers.
• Coordinate with CPFD team members across all service areas to support customer requirements.
• Prepare daily Order Acknowledgement (ORDAK) reports, recommend substitutes for items not in stock (NIS), and accurately process customer-requested changes to quantities and delivery dates.
• Verify stock availability, relabel products approved for shelf-life extensions, and coordinate special product deliveries.
• Track inbound containers and recommend transfers between warehouses to support inventory replenishment.
• Oversee Deli, Bakery, and GSA operations in southern Japan.
• Provide service support for Air Force Non-Appropriated Fund (AFNAF) operations as assigned.
• Perform other related duties as assigned.

Job Requirements:

Education:

HS Diploma or GED equivalent

Experience:

Customer Service, Distribution, Logistics and/or Sales experience a must. Prior military experience preferred.

Additional Qualifications:

• Ability to work independently without direct supervision
• Demonstrate the ability to communicate effectively, in writing and orally with internal and external customers/vendors.
• Strong and dependable team player
• Detail oriented, time management and multitasking skills a must.
• Must complete and pass a background check to obtain SOFA Status
• Must have a vehicle and authorization to drive on all local military bases

ComputerrSkills:

• Working knowledge of Microsoft applications to include Word, Excel (formulas), Outlook and other standard programs

Equal employment opportunity, including veterans and individuals with disabilities.