Field Service Representative - Cooling

Schneider Electric North America; Philadelphia (Philadelphia County); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading energy management company is seeking a Field Service Representative to service critical data center equipment. This role involves preventive maintenance, troubleshooting, and customer interaction. Candidates should have an Associate degree or equivalent experience in HVAC/R or electrical disciplines. The position offers comprehensive training and a flexible work schedule headquartered in Philadelphia County.

Benefits

Paid family leaves

401(k) + match

Flexible work arrangements

Well-being programs

Qualifications

• 2+ years in Field Services or equivalent industry experience.
• Ability to lift service equipment weighing up to 50 pounds.
• Experience reading and interpreting schematics.

Responsibilities

• Perform startup, repair, and preventive maintenance of equipment.
• Coordinate with Manager to resolve complex issues.
• Complete field service and expense reports.

Skills

Problem solving

Safe driving skills

Electrical diagnostics

Report writing

Education

Associate degree or vocational education in HVAC/R or electrical discipline

Tools

Diagnostic equipment

Job description

Overview

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric!

We offer direct product training and training on all digital and physical tools associated with the work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).

This Field Service Representative position will be within our U.S. Services business, specifically our Secure Power & Cooling Services team. This team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.

Responsibilities

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Coordinate with Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may:

• Travel throughout the region for local customer support or countrywide travel
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

Qualifications

• An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence
• 2+ years in Field Services or equivalent industry experience
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
• Movement of service equipment weighing up to 50 pounds

What we have for you

Within your first 90 days, you’ll experience a team-oriented welcome with 2 weeks of in-person training in a brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. After the on-site training, you’ll continue with online training and be paired with a local mentor for on-the-job onboarding.

Hear from a Field Service Representative who loves the role and working with customers: (video link not included)

Benefits & Culture

Schneider Electric offers an inclusive benefits package to support all employees, including flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: Schneider Electric careers

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