Field Service Representative (5467)

SMX; Maryland; On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement

Job summary

SMX is seeking a Field Service Representative to support an Army program at Aberdeen Proving Ground, MD. The role focuses on optimizing metering and control systems and training Energy Specialists.

Travel within the continental United States is required, with opportunities to work with project engineers and end-users to develop cost-effective solutions. The position demands strong knowledge of utility control systems and building operations.

Qualifications

• Bachelor's degree required with 12+ years of experience (or equivalent substitutions).
• Experience as an FSR or with building control/utility systems.
• Familiarity with IT/OT and utility control networks (BACnet, Lon, Modbus).
• Proficient in Microsoft PowerPoint to present findings and reports.

Responsibilities

• Provide customer support and work with project engineers to optimize energy/control systems.
• Collaborate with facilities teams to ensure proper IP infrastructure, points lists, alarms, and set points.
• Address TCP/IP networks and RS-485 across multiple protocols (BACnet, Lon, Modbus).
• Travel within the continental US to install, inspect, and service installations (up to 25%).
• Document daily jobsite milestones in detailed reports and perform system inspections.

Skills

PowerPoint

Security clearance

IT/OT knowledge

Education

Bachelor's degree

Tools

METASYS

SCADA

BMS

PLC

Job description

SMX is seeking a Field Service Representative to support an Army program at Aberdeen Proving Ground, MD.

Under limited direction, the Field Service Representative (FSR) will be responsible for the optimization of the Army energy program’s metering and control systems, and for training Energy Specialists on those systems. The Field Service Representative will work with Facilities and Maintenance Directors at Army installations around the country to address mechanical and control issues for buildings and facilities under the responsibility of the Army. The Field Service Representative will write detailed daily reports pertaining to jobsite milestones and perform inspections and testing of utility monitoring systems.

This position will require travel within the continental United States.

• Provide customer support and work with the project engineers, other system engineers, and end-users to assist in developing cost effective methods for an efficient Utility controls design and system solution
• Work with essential/key team members to understand their system requirements to ensure the correct IP infrastructure, points list, critical alarms, and scaling set points are integrated as designed
• Properly addressing TCP/IP networks and RS-485 communications across multiple protocols including BACnet, Lon, Modbus, and others

Required Skills & Experience

• Clearance Required: Secret
• Bachelor's degree and 12 years of experience
  • Allowable substitutions: Master's and 10 years; Associate's and 14 years; High school diploma and 16 years of experience
• FSR experience, preferably with the following programs/software:
  • Johnson Controls: METASYS
• Must have good knowledge and understanding of Utility Control Systems
• Must understand electrical and mechanical schematic diagrams, control diagrams, prints, building operations, and have a good understanding of electrical theory
• Good knowledge of ICS, SCADA, BMS, PLC, and Metering systems and how they operate
• Expert level user of Microsoft PowerPoint
• Must be willing to travel up to roughly 10% of the time within the continental U.S. (up to 25%)

Desired Skills & Experience

• Experience with IT/OT in an operational environment is preferred but not necessary
• Experience interacting with Sr. Level leadership teams

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:: $90,000 USD - $125,000 USD

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).