Field Support Representative (FSR) (5545)

SMX; Aiea (HI); On-site; USD 125,000 - 155,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

SMX is seeking a Field Support Representative to sustain TACLAN hardware and software for SOCPAC J6 TACLAN operations across the PACOM Theater. You will maintain, troubleshoot, and support deployable systems in demanding Special Operations environments.

The role requires TS/SCI clearance, 4+ years of IT/communications experience, and a willingness to travel CONUS and OCONUS (about 25%). A bachelor’s degree in IT or related field is preferred, with certifications such as Security+ or

Qualifications

• Clearance TS/SCI is required.
• Experience providing C4IAS support to SOF units/commands.
• DoD 8140 / 8570.01-M IAT Level II certification or higher.
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent military/contractor experience).
• At least 4 years IT/communications experience with 2 years in project coordination, operations management, or site lead support.

Responsibilities

• System operations, maintenance, and training for TACLAN systems.
• Manage all aspects of tactical mission support and ensure hardware/software meet requirements.
• Administer servers, access controls, imaging, and interoperability between systems.
• Coordinate with tiered support, maintain spare parts, adjust hours to site needs.
• Provide training to SOF units and travel for training delivery.
• Support enhancements, monitor tests, and ensure system compatibility.

Skills

TS/SCI clearance

C4IAS support experience

IAT Level II cert (e.g., Security+ CCN

Bachelor's degree in IT/CS or related

4+ years IT/communications experience

2+ years project coordination/ops/site

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

OS imaging

C4ISR systems

Configuration management

Hardware troubleshooting

Job description

SMX is looking for a Field Support Representative to support SOCPAC J6 TACLAN operations across the PACOM Theater. The FSRs are highly skilled IT specialists responsible for maintaining, troubleshooting, and supporting TACLAN hardware and software in Special Operations environments.

Essential Duties & Responsibilites

• System operations, maintenance, training, warranty facilitation, and tactical systems engineering expertise for USSOCOM TACLAN systems.

• Managing all aspects of tactical mission support, apply systems engineering principles, and ensure hardware and software meet operational requirements.

• Managing user interfaces, administering servers, implementing access controls, supporting imaging and configuration, and ensuring interoperability between systems and programs.

• Coordinating with tiered support teams, maintain spare parts, and are required to align their work hours with the needs of the supported sites.

• Providing comprehensive training to SOF units, including formal and informal instruction, development of training materials, and travel to satellite locations for training delivery.

• Supporting enhancements and upgrades, monitoring operational tests, evaluating results, implementing software applications, and ensuring system compatibility and functionality.

• CONUS and OCONUS travel will be required. (Estimated 25% of time for travel).

Required Skills & Experience

• Clearance required: TS/SCI

• Experience providing C4IAS support to SOF units / commands.

• Active DoD 8140 / 8570.01-M IAT Level II certification (e.g., CompTIA Security+ CE, CySA+, CCNA-Security, or higher).

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent military/contractor operational experience).

• 4+ years of IT/communications experience, with at least 2 years focused on technical project coordination, operations management, or site lead support.

Desired Skills & Experience

• Hands-on experience with tactical communications and networking hardware/software (routing, switching, hypervisors/virtualization, and Windows/Linux server administration).

• Experience with OS imaging, deployable C4ISR systems, configuration management, and hardware/software troubleshooting in operational or deployed environments.

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$125,000—$155,000 USD

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).