Field Service Representative

Saabusa; Village of East Syracuse (NY); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

PTO & holidays

401(k) matching

Tuition assistance

Wellness program

Employee stock plan

Disability insurance

Job summary

Saab, Inc. is seeking an experienced Field Service Representative in New York for on-site support of radar, C2, and defense systems. The role requires frequent short-notice travel and the ability to work in demanding operational environments, independently or as part of a team.

You will diagnose, repair, and train customers on Saab products, with responsibilities including installation support and collaboration with design/engineering teams. A DoD SECRET clearance is required.

Qualifications

• High School Diploma required; engineering degree preferred.
• 2+ years in related field, or 4+ years military service.
• US DoD SECRET clearance required.
• Ability to lift up to 50 pounds.

Responsibilities

• Diagnose, troubleshoot, repair, and debug complex systems using manuals and schematics.
• Troubleshoot and resolve problems independently or with the team.
• Report design, reliability, and maintenance issues to design and software teams.

Skills

Technical problem-solving

Customer training delivery

Team collaboration

On-site customer interface

Education

High School Diploma

BA/BS in engineering (preferred)

Tools

Digital multimeters (DMM)

Oscilloscopes

Job description

Saab, Inc. is seeking an experienced Field Service Representative with a technical background and hands‑on experience operating, maintaining, troubleshooting, and/or repairing Radars, Air and Missile Defense systems, Command and Control (C2) systems, or other advanced weapons systems. This role requires frequent short‑notice travel, with some assignments lasting longer than two months. The candidate must be able to work effectively in demanding operational environments, both independently and as part of a team.

The ideal candidate possesses strong technical problem‑solving skills, a desire to support others, and the ability to deliver customer training in both formal and on‑the‑job settings. This position offers the opportunity to work with cutting‑edge defense technologies and contribute directly to mission success.

Responsibilities

• Diagnose, troubleshoot, repair, and debug complex systems using technical manuals, schematics, and reach‑back support to address electro‑mechanical issues.
• Troubleshoot and resolve complex problems independently or collaboratively with team members.
• Report design, reliability, and maintenance issues or bugs to design and software engineering teams.
• Serve as the primary interface with customers while on site.
• Support other company functions, including customer installation and training.
• Deliver training to customers on the operation and maintenance of Saab products.

Compensation Range

$72,000 - $90,000 The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Required Qualifications

• High School Diploma. BA/BS degree in an engineering discipline is preferred.
• 2+ years of experience in a related field, or 4+ years of relevant military service as an Air Defense or Battle Management system operator/maintainer.
• Must hold a current U.S. DoD SECRET clearance.
• Must be capable of lifting, removing, and replacing components weighing up to 50 pounds.

Preferred Qualifications

• Experience operating, maintaining, troubleshooting, and/or repairing complex weapon and/or command and control components.
• Ability to perform preventive and corrective maintenance actions in accordance with established procedures.
• Ability to identify, develop, and execute system troubleshooting or maintenance actions beyond the scope of written procedures.
• Strong problem‑solving and analytical skills applied to diagnosing and repairing radar components, hardware, and operating systems.
• Proficiency with common diagnostic test equipment, including digital multimeters (DMM) and oscilloscopes.
• Ability to recognize performance degradation and provide actionable recommendations to restore or enhance system efficiency.

Citizenship Requirements

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug‑Free Workplaces

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug‑free workplaces. As a condition of employment, candidates will be required to pass a pre‑employment drug screen.

Benefits

• Medical, vision, and dental insurance for employees and dependents.
• Generous paid time off, including 8 designated holidays.
• 401(k) with employer contributions.
• Tuition assistance and student loan assistance.
• Wellness and employee assistance resources.
• Employee stock purchase opportunities.
• Short‑term and long‑term disability coverage.

About Us

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an affirmative action employer for protected veterans and individuals with disabilities.

Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will.