Field Service Representative

Solar Turbines; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation package

Travel with company vehicle and gas

Medical/dental/vision coverage

Paid time off

401(k) with company match

Health savings account (HSA)

FSAs

Short & long-term disability

Parental leave

Employee discounts

Career development

Job summary

Caterpillar Inc. is seeking an on-site Field Service Technician to install, maintain and troubleshoot turbomachinery and package systems at customer locations.

The role emphasizes preventive maintenance, diagnostic work, and on-call service, with travel and site-based responsibilities. The ideal candidate will have a degree or equivalent experience, strong customer service skills, and the ability to work with PLCs, schematics, and various diagnostic tools.

Qualifications

• Pass a Department of Transportation (DOT) drug screen.
• Clean driving record (no moving violations within the last 12 months, no “2 point” violations within 3 years, no DUIs within 7 years).
• Must successfully complete physical exam and OGUK offshore certification by Solar-approved physician.
• Be able to obtain a Transportation Worker’s Identification Credential (TWIC).

Responsibilities

• Install, maintain and troubleshoot equipment at the customer’s location using a set of tools, parts and technical diagrams.
• Conduct on-site preventive maintenance and inspection service, call-out services and commissioning on turbomachinery and package systems.
• Use test equipment and hand tools to diagnose and repair faulty parts.
• Check for common causes of trouble and perform routine installations and adjustments within standard procedures.

Skills

Customer service

Diagnostics

Preventive maintenance

Mechanical maintenance

PLC knowledge

Troubleshooting

Reading schematics

Manual dexterity

On-site service mindset

Driving

Education

Degree or equivalent experience

Tools

Test equipment

Hand tools

Gauges

Instruments

Job description

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Installs, maintains and troubleshoots equipment at the customer’s location using a set of tools, parts and technical diagrams. Customer service assignment include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.

What we offer: 1. Competitive Compensation Packages (65k-85k not including OT) 2. Travel, Company Truck, Gas Card, Meals/Lodging ALL included 3. Medical, dental and vision coverage starting day 1 4. Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 5. 401(k) Savings Plan including company match 6. Health savings account (HSA) 7. Flexible spending accounts (FSAs) 8. Short and long-term disability coverage 9. Parental leave 10. Employee Assistance Programs 11. Voluntary Benefits and Employee Discounts 12. Career Development

What you will do:

• Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers’ specifications that provide instructions on how to locate problems.
• Use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.
• Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed.
• Perform routine installations and make adjustments to equipment as appropriate within normal procedures.

What you will have:

Degree or equivalent experience desired

Skill Descriptors

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.

Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.

Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.

Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.

Candidates must:

• Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.
• Clean Driving Record (this includes no moving violations within the last 12 months, no “2 point” violations within the last 3 years, and no DUIs within the last 7 years)
• Candidate must successfully complete physical exam and obtain OGUK (offshore) certification by Solar-approved physician.
• Be able to obtain a legal Transportation Worker’s Identification Credential.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Visa Sponsorship is not available for this position.

Posting Dates:

August 28, 2026 - September 10, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.