Field Service Representative

Cherokee Federal; Fort Bragg (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability

HSA/FSA

Professional development

Paid holidays

EAP

Pre-employment qualification program

Job summary

Cherokee Federal is seeking a Field Service Representative to support a DoD contract across multiple locations. You will install, configure, troubleshoot equipment and write reports, coordinating with the Program Manager. This role requires an active TS/SCI clearance and US citizenship, with travel to CONUS/OCONUS anticipated.

Competitive benefits accompany a salary commensurate with experience. Work is performed in a climate-controlled environment; strong technical and leadership skills are

Qualifications

• Retired or former Special Operations soldier with 5 years of US military experience in a similar capacity.
• Recent combat experience.
• Experience with or technical information collection equipment to support War on Terrorism objectives.
• Experience with web-based applications including Microsoft Office and Windows plus viewing software such as FalconView, Google Earth, C2PC, Streets and Trips, Map Printability.
• Must be able to travel independently and operate without supervision.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Good understanding of computer systems, mobile devices and other technical products.
• Software installation experience.
• Time-management skills and ability to meet deadlines.
• Must be able to carry a 35-pound load.
• CONUS and OCONUS travel requirements; overseas travel.
• Must be a US citizen.
• Active Top Secret/SCI clearance.
• Prolonged desk work; may require standing or moving.
• Pre-employment qualifications with Cherokee Federal.

Responsibilities

• Mentor and advise senior military personnel on equipment, capabilities and TTPs for HF-TTL equipment.
• Assist in developing and implementing CONOPs for HF-TTL device deployment.
• Provide technical expertise and support in testing and installing audio/video server apps.
• Coordinate with headquarters for specialized program support.
• Provide technical perspective for new equipment and integration efforts.
• Conduct research and develop best practices.
• Perform other job-related duties as assigned.

Tools

FalconView

Google Earth

C2PC

Streets and Trips

Map Printability

Microsoft Office

Microsoft Windows

Job description

JOB DESCRIPTION

Job Title: Field Service Representative

Location: Multiple Locations

Reports to: Program Manager

FLSA Status: Exempt

Supervisory: No supervisory/management authority

Prepared Date: 10/2/2026

A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.

This position requires an active Top Secret/SCI clearance.

Position Summary:

Cherokee Preting is seeking a Field Service Representative in support of a DoD contract providing technical equipment advisory and support for SOCOM efforts. Responsibilities include assisting with various tasks like equipment installation, system configuration and maintenance. You should also be able to troubleshoot systems, identify problems and write reports.

Compensation & Benefits:

Starting Salary Range for Field Service Representative: Pay commensurate with experience.

Benefits That Set Us Apart

When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.

Highlights include:

• Up to a 6% 401(k) company match to help you build long-term financial security
• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Paid holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection

Because taking care of our employees isn’t just a promise, it’s part of who we are.

Benefits are subject to change and eligibility requirements apply.

Essential Functions, Duties & Responsibilities:

Includes the following:

• Mentor and advice senior military personnel on various equipment, technical capabilities and employment Techniques, Tactics, and Procedures (TTPs) for utilizing HF-TTL equipment.
• Assist in the development and implementation of Concepts of Operations (CONOPs) for employing HF-TTL devices based on equipment capabilities and other critical factors.
• Provide technical expertise and support in testing and installing audio and video server applications.
• Coordination with headquarters for specialized program support.
• Provide technical expertise and operational perspective for new equipment and integration efforts.
• Conduct research and develop best practices.
• Perform other job-related duties as assigned.

Supervisory Responsibilities:

No supervisory/management authority

Basic Qualifications:

• Retired or former Special Operations soldier 5 years of United States military experience in a similar capacity.
• Recent combat experience.
• Experience with or technical information collection equipment to support War on Terrorism objectives.
• Experience with web-based applications including, but not limited to: Microsoft Office, Microsoft Windows, and various viewing software programs such as: FalconView, Google Earth, C2PC, Streets and Trips, and Map Printability.
• Must be able to travel independently and operate for periods of time without supervision.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Good understanding of computer systems, mobile devices and other technical products.
• Software installation experience
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Must be able to carry a 35-pound load with no assistance.
• CONUS and OCONUS travel requirements to support Unit.
• Requires travel overseas.
• Must be a US Citizen.
• This position requires an active Top Secret/SCI clearance.
• Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods.
• Must pass pre-employment qualifications of Cherokee Federal.

Preferred Qualifications:

• Excellent leadership skills and the ability to effectively interact and communicate with management, customers, and employees.

Work Environment:

Work is performed primarily in a climate-controlled environment.

Company Information:

Behind every government mission stands skilled, mission-driven talent: people whose expertise and dedication turn complex challenges into successful outcomes. Cherokee Preting, part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses, is that team. We modernize aging systems, deliver care where it’s needed most, and keep missions supplied, staffed, and moving across defense, intelligence, and civilian agencies. For more than 60 federal clients, we take on the work others won’t, and deliver where it counts. If that’s the kind of work you’re looking for, you’ve found your team. Learn more at cherokee-federal.com.

#CherokeeFederal #LI-ML18 #IntelCareers

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Legal Disclaimer:

All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Equal Employment Opportunity (EEO) Statement

Cherokee Federal is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). As required by VEVRAA, we take affirmative action to employ and advance in employment qualified protected veterans. Protected veterans are encouraged to self-identify during the application process.

Cherokee Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Qualified individuals with disabilities are encouraged to self-identify during the application process.

Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, please contact Human Resources at [e-mail].