Field Service Representative

CACI International Inc; Eglin Air Force Base (FL); On-site; USD 59,000 - 123,000; Full time

Job summary

CACI International Inc is seeking a Field Service Representative to perform on-site installation, maintenance, and support for DoD C4ISR/C5ISR systems. The role requires extensive hands-on experience with Cisco networks, VSAT and related technologies, with focus on LCSM and secure communications.

Local travel up to 10% is expected and a Secret clearance is required. The successful candidate will diagnose and repair complex equipment, coordinate with customers on technical matters, and act as a

Qualifications

• 12+ years of hands-on experience operating and configuring Cisco routers and switches in DoD C5ISR environments.
• Experience with VSAT/Idirect, integration, fielding, production, installation, test and evaluation, and Life Cycle Sustainment Management (LCSM).
• Knowledge of HAIPE encryption devices, BGAN and INMARSAT networks, and LAN/WAN.

Responsibilities

• Provide on-site product/solution installation and sustainment support.
• Diagnose, troubleshoot, service, and repair complex equipment and systems.
• Instruct customers in operation/maintenance of the solution and ensure customer satisfaction.

Skills

Cisco routers and switches

VSAT networks

DoD C5ISR experience

LCSM

HAIPE encryption

LAN/WAN

Joint Warfighter C5ISR

Job description

Job Title: Field Service Representative

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity

We are seeking an experienced Communications Subject Matter Expert (SME) with a minimum of twelve (12) years of hands-on experience in RF communications and/or communications networks, supporting C4ISR and C5ISR systems across the Department of Defense (DoD).This position provides Life Cycle Sustainment and Maintenance (LCSM) support, training, and technical expertise for VSAT satellite systems, Cisco-based networks, and deployable communications environments.

Responsibilities

Responsible for providing customer support through the performance of on-site product/solution installation and sustainment. This includes overseeing and/or performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of solution components. Instructs customers in the operation and maintenance of the solution. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs, defines next steps, and clarifies the assignment of responsibility for problem resolution as needed. Includes any aspect of field support and is not limited to system hardware, software, network, and other technical infrastructure components

Qualifications

Required: Qualified candidates must have 12 years of experience operating and configuring Cisco routers and switches, VSAT/ Idirect, experience in integration, fielding, production, installation, test, and evaluation, maintenance, and Life Cycle Sustainment Management (LCSM) in Department of Defense (DoD) Command, Control, Communications, Computers, Combat Systems, Intelligence, Surveillance and Reconnaissance (C5ISR) systems, subsystems, and equipment. In addition, the employee should have knowledge in HAIPE encryption devices, BGAN and INMARSAT networks, and LAN/ WAN. Employees must be able to pass CRC for potential deployments. Candidates must have hands-on experience with Joint Warfighter C5ISR systems to include three (3) of the following four (4) areas: Systems Requirements, Operational Requirements, Test & Evaluation, and Training. Must be a recognized expert who has demonstrated leadership in Joint Warfighter C5ISR systems development, logistics support or test & evaluation. Must have exceptional verbal and written communication skills. Must be a self-starter and have proven experience of accomplishing the mission with minimal oversight

Desired

Security +

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$58,500 - $122,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.