Field Service Representative

Markem-Imaje Corporation; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Markem‑Imaje Corporation in Cincinnati seeks a self-motivated Field Service Representative with experience in industrial automation to deliver, install, repair, maintain and test equipment. You will work in a divisional service territory, perform installations, customer training, and troubleshoot issues, while collaborating with sales and ensuring customer satisfaction.

BA in Mechanical or Electrical Engineering preferred; 3–5 years of field service experience; strong communication skills and

Qualifications

• BA in Mechanical or Electrical Engineering preferred.
• 3–5 years of mission-critical field service experience is a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation.
• Interpersonal and customer relationship management skills.
• Ability to work independently with minimal supervision.
• Effective time-management and prioritization of multiple commitments.

Responsibilities

• Perform field service repair and maintenance to support customers and installed base.
• Troubleshoot and resolve field issues; conduct testing and commissioning.
• Install new equipment and provide training to customers.
• Collaborate with sales for demos, training, and follow-up activities.
• Maintain technical competency through ongoing product training.

Skills

Field service

Electrical theory

Mechanical systems

Customer relations

Training

Time management

Independent work

Education

BA in Mechanical or Electrical Engineering

Tools

Electrical testing tools

Multimeter

Job description

Markem‑Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem‑Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Role

Markem‑Imaje is looking for a self‑motivated, confident, and passionate Field Service Representative who has experience with industrial automation and a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

Job Responsibilities

• Perform general field service repair and maintenance activities required to support Markem‑Imaje customers and installed machine base.
• Resolve operational issues in the field and perform troubleshooting procedures.
• Determine customer needs and offer recommendations.
• Contribute to business growth and sustainment through technical involvement, influence, and teamwork.
• Conduct new equipment installations, customer training, emergency and routine repair, contract sales and maintenance, and any other service‑related activities as directed by management.
• Recommend products or services that best fit the customers' needs.
• Develop and maintain technical and operational competency on Markem‑Imaje products through study, training, hands‑on use, and field exposure to customer applications. Successfully complete product training courses and demonstrate the required competency level as defined by management.
• Achieve and maintain a level of customer satisfaction consistent with Markem‑Imaje quality guidelines and objectives.
• Collaborate and team‑work with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication, and follow‑up activities.
• Be assigned to a divisional service territory with primary customer list, which will be considered the primary area of responsibility.

Job Requirements

• BA in Mechanical or Electrical Engineering preferred.
• 3‑5 years of mission‑critical field service‑related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation.
• Interpersonal and customer relationship management skills.
• Willingness and ability to share knowledge and conduct training to diverse audiences of varying sizes.
• Ability to work independently and with minimal supervision.
• Effective time‑management skills; ability to prioritize multiple activities and commitments.

Values and Culture

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem‑imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.