Field Service Representative

American Water; Chattanooga (TN); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

401(k)

Medical, dental and vision coverage

Paid time off

Employee stock purchase plan

Job summary

American Water is seeking a Field Service Representative in Chattanooga, TN. The role involves working with customers and the national call center to determine appropriate service responses and to ensure reliable operation of the distribution system.

The position offers a Monday–Friday schedule (7:30 a.m. to 4:00 p.m.) with potential overtime, a starting pay rate of $29.14 per hour, and a comprehensive benefits package including health, retirement plans, and stock purchase options.

Qualifications

• High School graduate or State-recognized Educational Equivalency Certificate.
• Specific vocational preparation includes an occupationally-significant combination of vocational education, apprentice training, in-plant training, on-the-job training, or essential experience.

Responsibilities

• Interact with customers to determine appropriate response and support.
• Install or remove meters following written or oral instructions.
• Inspect meters, valves, hydrants, and pipes to detect leaks or malfunctions.
• Drive company vehicle and assist with related field tasks as required.
• Follow safety guidelines and perform duties in a field environment.

Education

High School diploma or equivalent

Job description

Requisition ID110207-Posted -Direct Operations-TN-Chattanooga-Full Time - Regular

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

Join a great company with an exciting Field Service Representative opportunity in Chattanooga, TN.

This position is a union position with Tennessee American Water and the starting pay rate is $29.14 per hour.

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will receive a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

Work Schedule: Monday to Friday 7:30 a.m. to 4:00 p.m. Overtime opportunity.

American Water employees also receive learning opportunities and work experiences to grow professionally.

Primary Role

Working independently without direct supervision, talks directly with customers and national call center to determine appropriate response. Performs a variety of tasks to assist in the efficient and reliable operation, maintenance, protection, and appearance of all pipelines, services, hydrants, valves, meters, meter settings, and other appurtenances within the distribution system. Initiates or discontinues services to the customer's home or establishment including installation or removal of meters, following written or oral instruction.

Key Accountabilities

• Constantly performs work assigned by supervisor; collects, compiles, and records work data.
• Constantly locates appropriate valves at customer's home or establishment and turns valves to permit flow or discontinuance of water, using various tools.
• Frequently records meter readings. Frequently investigates customer complaints and completes service orders, as required.
• Frequently inspects meters, valves, hydrants, and pipes to detect defects such as leaks or malfunctioning meters.
• Constantly tightens pipe connections, clamps, and couplings to prevent leaks, using wrenches and various hand tools.
• Frequently communicates with customers, supervisory personnel, company dispatcher, or national call center, as required.
• Frequently disconnects and connects water meter to outlet and inlet cowlings, using assorted hand tools.
• Constantly uses miscellaneous equipment including, but not limited to, pry bars, shovels, picks, hand tools, power tools, or equipment and valve keys.
• Frequently backfills, tamps, and installs temporary paving, using assorted hand tools, power tools, or equipment.
• Frequently ensures job site is secure prior to leaving.
• Frequently determines appropriate material, pipe sections, valves, and fittings needed to perform assigned work on a frequent basis.
• Drives company vehicle, as required. Occasionally assists with installation or removal of shoring systems, as required.
• Constantly follows established safety guidelines and procedures.
• Occasionally performs the duties of all classifications in operations with the exception of classifications in Production and Water Quality departments and Heavy Equipment Operator in Distribution.
• Performs other duties as assigned.

Experience/Education

High School graduate or State-recognized Educational Equivalency Certificate.

Specific vocational preparation includes an occupationally-significant combination of vocational education, apprentice training, in-plant training, on-the-job training, or essential experience.

Work Enviornment

All work is outside work involving contact with water or other liquids. Atmospheric condition with moisture content sufficiently high to cause marked bodily discomfort. Exposure to ambient temperature extremes both hot and cold. Works near gasoline, oil, sewer, or substances in the soil. Potential exposure to poison ivy, oak, sumac, insects, etc. Subject to potential hazards such as driving/driving in darkness, working in traffic, and working with and around excavation equipment and compressed air. Subject to noise exposure and vibration from jack hammer, air compressor, trash pumps, and gas tamp

Decision Making

Communicates Effectively

Builds Networks

Action Oriented

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.