Field Service Repair Technician

TEAL DRONES INC; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual equity package

Performance bonuses

Job summary

TEAL DRONES INC is seeking a Field Service Repair Technician in Salt Lake City, UT, to diagnose, repair, and test UAV systems and payloads. The role includes ~60% in-office electronics repair and ~40% travel to customer locations for field diagnostics and support.

Ideal candidates have 4+ years in electronics repair, UAV experience, and FAA Part 107. Strong troubleshooting, communication skills, and willingness to travel are essential for ensuring mission readiness and customer satisfaction.

Qualifications

• 4+ years of hands-on electronics repair, diagnostics, and field support.
• FAA Part 107 Remote Pilot Certificate required.
• Experience with UAV platforms and payloads preferred.
• Proficiency with diagnostic equipment and tools.
• Willingness to travel up to 40% domestically and internationally.

Responsibilities

• Diagnose and repair UAV hardware, payloads, and related systems.
• Perform component-level troubleshooting, soldering, and rework.
• Conduct functional testing, QA inspections, and acceptance testing.
• Document repair actions and track work orders.
• Travel to customer sites to perform diagnostics and field support.
• Provide on-site training and operational guidance.

Skills

Electronics repair

Diagnostics

Troubleshooting

Technical support

Customer service

Field service

Education

Electronics/Avionics/Mechatronics degree

Tools

Multimeters

Oscilloscopes

Power supplies

Circuit testers

Job description

DescriptionPosition SummaryThe Field Service Repair Technician is responsible for diagnosing, repairing, testing, and maintaining Teal's unmanned aerial systems (UAS), payloads, and supporting electronics. This position is primarily based in the office and repair facility, where the technician performs component-level troubleshooting, repairs, system testing, and quality verification.Approximately 40% of the role involves travel to customer locations to provide technical support, perform field diagnostics and repairs, conduct training, and assist with system integration and operational readiness activities. This role serves as a key liaison between customers, engineering, and internal service teams to ensure product reliability, mission readiness, and customer satisfaction across Teal's product portfolio.This role combines hands-on electronics repair and technical troubleshooting with customer-facing field support, providing a unique opportunity to directly impact product reliability, mission success, and customer satisfaction across Teal's growing UAS portfolio.Essential Duties and ResponsibilitiesIn-Office Electronics Repair & Technical Support (Approximately 60%)Diagnose and repair UAV hardware, electronics, payloads, and supporting systems.Perform component-level troubleshooting, soldering, rework, calibrations, and system adjustments.Conduct functional testing, quality assurance inspections, and acceptance testing of repaired systems.Perform routine maintenance, preventative inspections, and firmware/software updates.Utilize schematics, technical documentation, and diagnostic equipment to identify and resolve issues.Support rapid-turn repairs (RTR) and time-sensitive customer requirements.Document repair activities, root cause findings, and corrective actions.Collaborate with Engineering, Quality Assurance, Product Management, and Customer Support teams to resolve technical issues and improve product reliability.Capture and communicate recurring failure trends, quality concerns, and improvement opportunities.Maintain accurate repair records, work orders, and service documentation.Field Service & Customer Support (Approximately 40%)Travel to customer locations to perform diagnostics, repairs, installations, updates and system evaluations.Support customer onboarding, system setup, unboxing, and preflight inspections.Conduct field-based testing and troubleshooting of UAV systems and payloads.Provide on-site technical training and operational best-practice guidance.Support customer demonstrations, acceptance testing, and operational readiness events.Assist customers during critical operational periods and time-sensitive support situations.Document field findings and communicate technical observations to internal stakeholders.Represent Teal professionally while serving as a technical resource at customer locations.Required QualificationsFAA Part 107 Remote Pilot Certificate required.4+ years of hands-on experience in electronics repair, diagnostics, troubleshooting, and technical support.Experience performing component-level repairs, soldering, and electronic assembly rework.Strong understanding of electrical, mechanical, and avionics systems.Experience working with UAV platforms, payloads, and supporting ground systems required.Proficiency with diagnostic equipment including multimeters, oscilloscopes, power supplies, and circuit testers.Strong analytical, troubleshooting, and problem-solving skills.Excellent written, verbal, and interpersonal communication skills.Experience using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Technical certification or degree in Electronics, Avionics, Mechatronics, or related field preferred (or equivalent work experience).Willingness to obtain HAZMAT certifications if required.DoD Secret Clearance desired, or the ability to obtain.Additional Desired QualificationsPrior military experience is a plus.Experience supporting DoD, public safety, or enterprise customers preferred.Physical Requirements and Working ConditionsPrimarily an in-office position performing electronics diagnostics, repair, testing, and quality verification activities.Approximately 40% travel to domestic and international customer sites, with the potential for travel to increase over time.Travel may include remote locations, field exercises, demonstrations, training events, and customer support activities.Overnight travel may be required.May involve lifting equipment, working at electronics workstations, and supporting field operations in varying environmental conditions.Background CheckThis position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.EEO and ITAR/EAR Work Authorization DisclosureRed Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.E-VerifyThe company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules.Compensation: Base pay, plus generous annual equity package and potential bonuses.