Field Service Repair Technician

Latham, The Pool Company; Jane Lew (WV); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

24/7 telehealth and wellness resources

Personalized benefits advocacy and 지원

Job summary

Latham, The Pool Company is seeking a Field Service Technician to perform fiberglass pool repairs and support warranty evaluations. You will work with the Field Service team to prepare for jobs, repair pools, and document field work while providing excellent customer service.

The role requires a valid US driver license, a willingness to travel, and basic knowledge of pools and water chemistry. Flexible for on-site work in Jane Lew, WV area, with paid time off and retirement plan options.

Qualifications

• High School diploma preferred but not required.
• Valid US driver's license required.
• 5-year fiberglass repair experience preferred but not required.
• Good customer service, interpersonal, multi-tasking, and organizational skills.
• Ability to resolve conflict diplomatically.
• Frequent travel required.
• Basic understanding of pools, equipment, and water chemistry an asset.

Responsibilities

• Assist Field Service with warranty/claims administration and escalations.
• Assist Field Service with pre-job preparation (material gathering and planning).
• Assist Field Service with pool repair preparation (draining and bracing).
• Assist Field Service in completing structural and cosmetic repairs.
• Document field repairs from project close to SDS procedures.
• Maintain tools and equipment used in field repairs.
• Perform other duties as needed by Field Service leadership.

Skills

Driver's license

Customer service

Multitasking

Interpersonal skills

Organizational skills

Conflict resolution

Willing to travel

Education

High school diploma

Job description

Make a SPLASH with Latham, The Pool Company!

At Latham, The Pool Company, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do.

We believe in building an environment where everyone can thrive. That is why we offer:

• A culture of integrity, collaboration, and respect.
• Comprehensive benefits for you and your family.
• Opportunities for growth, mentorship, and skill development.

Job Summary

A little about the position:

Perform Field repairs on Fiberglass swimming pools (installed and staged). Support the Warranty/Claims team in the evaluation/assessment of warranty/claims. Act as a customer liaison in the evaluation of product issues/concerns and field customer questions.

Some Of What You Will Do

• Support the Field Service team in the administration of customer warranty/claims, escalations, and legal suits.
• Assist Field Service team with pre-job preparation (material gathering and planning)
• Assist Field Service team with the preparation of pools for repair (draining and bracing of pools, dewatering of pool shell, etc.).
• Assist Field Service team in completion of structural and cosmetic repairs.
• Assist with the documentation of field repairs ranging from project close to SDS material procedures.
• Assist in routine maintenance of tools and other equipment used in field repairs.
• Other duties as needed by Field Service leadership.

What You Bring to the Table: (Qualifications)

• High School diploma-Preferred but not required
• Valid US driver license-Required
• 5-year fiberglass repair experience-Preferred but not required
• Good Customer service, interpersonal, multi-tasking, and organizational skills.
• Ability to resolve conflict diplomatically
• Basic understanding of pools, equipment, and water chemistry an asset
• Frequent travel required

Why Join Latham?

At Latham, we believe great benefits help employees build rewarding careers. We offer:

• Medical, dental, and vision coverage
• 24/7 telehealth and wellness resources
• Personalized benefits advocacy and support
• Access to leading specialists and expert second opinions
• 401(k) with a 50% company match up to 6%, and financial protection benefits
• 3 weeks of PTO accrued annually, increasing with tenure, plus 11 paid holidays
• Mental health, family care, and financial wellness resources

Join a team that's invested in your well-being, your future, and your success.

Some Important Information For You

Position Title: Field Service Technician

Location: Flexible for one of the following: Jane Lew, WV

Employment Type: On-site

Status: Full-time

Salary Range: $20.00-22.00

Our compensation reflects the cost of labor across US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future.

Bonus: Discretionary Year End

Latham, The Pool Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Latham, The Pool Company is a Drug-Free Workplace Employer. All offers of employment are subject to applicable pre-employment requirements.