Field Service Rep I or II

NCSL International; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Paid time off

Disability coverage

FSA/HSA options

Job summary

Mindray North America is seeking a Field Service Representative II to provide advanced technical service and support for Mindray's patient monitoring, anesthesia, and ultrasound systems. You will install, inspect, repair, and perform preventive maintenance to ensure reliability and customer satisfaction, serving as the primary on-site technical resource.

The role requires collaboration with regional and national service teams, strong troubleshooting skills, and the ability to travel to hospitals

Qualifications

• Associate degree in Electronics, Biomedical Engineering, or equivalent technical discipline.
• Minimum 2 years of field service or hospital biomedical experience.
• Strong troubleshooting, repair, and calibration of medical devices.
• Excellent organizational, communication, and customer service skills.
• Valid driver's license and clean driving record.

Responsibilities

• Install, inspect, repair, and perform preventive maintenance on Mindray systems in hospitals and surgical centers.
• Configure system software and networks supporting Mindray products.
• Provide technical support to customers, sales, and clinical teams.
• Document all service activities in quality and administrative systems.
• Manage service contracts, renewals, quotations, and new agreements.
• Maintain equipment and tools.
• Stay current with Mindray technologies through training and self-study.
• Collaborate with Sales, Clinical Education, and Technical Support on technical matters.
• Provide backup coverage outside the assigned region when required.

Skills

Troubleshooting

Medical device calibration

Customer service

Documentation

Driving

Communication

Education

Associate degree in Electronics or Biomedical Engineering

Tools

Electronics testing equipment

Job description

Join Mindray North America and help shape the future of patient care.

Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.

Fast facts about Mindray:

• Founded in 1991, with 14,000 employees worldwide
• 8 global R&D centers, investing ~10% of annual revenue into innovation
• North American headquarters in Mahwah, NJ, with 40+ international subsidiaries

Job Summary

The Field Service Representative II provides advanced technical service and support for Mindray's Patient Monitoring, Anesthesia, and Ultrasound systems. This role is responsible for installation, inspection, repair, preventive maintenance, and software/network configuration of Mindray equipment, ensuring reliability and customer satisfaction. The representative serves as the primary on-site technical resource, maintaining strong relationships with customers and collaborating closely with regional and national service teams.

What You'll Do

• Perform installation, repair, inspection, and preventive maintenance of Mindray systems in hospitals and surgical centers.
• Configure and maintain system software and networks supporting Mindray products.
• Provide timely technical support via phone or in person to customers, sales, and clinical teams.
• Document all service activities in compliance with company quality and administrative standards.
• Manage service contracts, including renewals, quotations, and securing new agreements.
• Maintain all company equipment—loaners, test tools, spare parts, and vehicle—in good working order.
• Stay current with evolving Mindray technologies through training and independent study.
• Support cross-functional partners (Sales, Clinical Education, Technical Support) on technical matters.
• Provide backup service coverage outside the assigned region when required.

What You'll Bring

• Associate degree in Electronics, Biomedical Engineering, or equivalent technical discipline.
• Minimum 2 years of field service or hospital biomedical experience.
• Strong proficiency in troubleshooting, repair, and calibration of medical devices.
• Excellent organizational, communication, and customer service skills.
• Independent, self-directed work ethic with attention to detail and accountability.
• Enthusiastic team player with a proactive, solution-oriented mindset.
• Valid driver's license and clean driving record.

Work Environment

Field-based position with regular travel by car or public transportation to hospitals and surgical centers. Must be available for on-call emergency service 24/7, including weekends and holidays, and participate in weekend standby rotation. Ability to lift up to 75 lbs. with or without assistance.

Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more - all within a dynamic, supportive, and collaborative work environment.

Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.