Field Service Rep

Flowserve Corporation; Pasadena (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Flowserve Corporation is seeking a Field Service Representative to coordinate field issues, warranty resolutions, and site service at customer sites in Texas. You will perform commissioning, repairs, and provide technical support, while building strong customer relationships.

Ideal candidates have a BS/BA in a relevant field with 3–5 years’ experience, strong communication, and proficiency in SAP SD/MM/PP, AutoCAD or SolidWorks. Travel to customer sites is required.

Qualifications

• BS or BA in a relevant field with 3–5 years of field service experience.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office, including Word.
• Experience with SAP SD/MM/PP.
• Willingness to travel to customer sites.

Responsibilities

• Coordinate with customers during site commissioning, service and warranty resolutions.
• Prepare cost estimates and quotations according to specifications.
• Schedule orders and manage field service activities.
• Provide technical support and training as needed at customer sites.
• Build and maintain strong customer relationships and ensure safety on site.

Skills

Communication

Organized

MS Office

SAP SD/MM/PP

Team player

Travel readiness

Cooperation

Education

BS or BA Degree in relevant field

Tools

AutoCAD

SolidWorks

Microsoft Excel

Job description

Company Overview

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary

As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

Responsibilities & Requirements

• Order processing and acceptance
• Prepare cost estimates minus discounts according to specifications
• Schedule orders
• Prepare quotations for standard products according to predefined lists
• Read and evaluate customer specifications and customer requirement documents
• Compile technical and commercial offer documents
• Build and maintain strong customer relationships
• Support customers during site visits
• Process customer complaints
• Find, develop and implement technical solutions for special problems
• Coordinate with internal and external customers effectively
• Establish safe and proper work area and follow all safety requirements
• Perform in-house and on-site repairs and service activities
• Provide technical support and training as needed
• Other duties as assigned

Preferred Experience / Skills

• Strong verbal and written communication skills
• Organized and efficient
• Proficient in Microsoft Office, including Word
• SAP knowledge in SD;MM;PP
• Able to work well with a team
• Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
• Experience serving customers in oil & gas, power, chemical, water and other general industries
• Ability to reprioritize daily while still producing deliverables
• Willingness to travel as needed to customer sites
• BS or BA Degree in relevant field and 3-5 years relevant experience

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to [e-mail]. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.