Field Service Quality Inspector

SPX Technologies; Kansas City (KS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive and performance-based compensation packages

Educational assistance and leadership development programs

Job summary

A leading industrial machinery company in Kansas City is seeking a Field Service Quality Inspector. You will be responsible for troubleshooting quality issues, improving customer satisfaction, and maintaining HVAC systems in the field. The role requires a technical degree or extensive relevant experience, strong problem-solving skills, and effective communication. The position involves approximately 50-75% travel and plays a crucial part in linking plant quality to customer experience. Competitive compensation and professional growth opportunities are offered.

Qualifications

• 8‑10 years of relevant experience preferred.
• HVAC equipment service experience required.
• Welding and/or coil repair experience preferred.

Responsibilities

• Perform field service functions, including troubleshooting and maintenance.
• Represent Marley/SPX professionally to customers.
• Document and provide timely reports of activities.
• Travel domestically and internationally approximately 50‑75% of the time.

Skills

Strong troubleshooting and problem-solving abilities

Excellent verbal and written communication skills

Ability to manage work and customer expectations

Interpersonal skills

Education

Associate or bachelor’s degree in a technical field

Tools

Basic computer skills (Word, Excel)

Job description

Field Service Quality Inspector at SPX Technologies

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, CUES is the world’s leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre‑built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.

How You Will Make An Impact (Job Summary)

This position’s primary responsibility will be to troubleshoot and fix routine quality and warranty issues with Marley Products in the field to improve response time and customer satisfaction. This position will link plant quality with customer experience. In addition to being Marley’s field service presence, this position will be located at the Olathe plant and be an integral part of the plant’s in‑house quality team. This position will spend roughly 50‑75% of the time in the field supporting customers. This employee must be able to diagnose routine quality issues in the field, communicate the plan to fix and implement the solution in the field. Furthermore, this individual must be able to capture field fixes and translate them back to production to eliminate these from happening again. When not in the field, this person will be a valued member of the quality team performing audits, implementing fixes and ensuring only quality products leave the plants. The successful incumbent acts in a professional manner striving to meet or exceed customer expectations for quality, professional and efficient service.

What You Can Expect In This Role (Job Responsibilities)

• Perform field service functions, including troubleshooting and maintenance
• Represent Marley/SPX professionally to our customers and field partners
• Clear and professional communication with customers and field partners on findings and scope of work to be completed.
• Provide recommendations regarding installation and repair of equipment
• Identify, analyze, report, and drive preventive actions on product failures
• Troubleshoot and repair controls, leaks and mechanical equipment issues
• Document and provide timely and detailed reports of all activities
• Travel domestically and occasionally internationally approximately 50‑75% of the time with the potential for this to increase seasonally
• Perform factory certified tower inspections as needed
• Determine and recommend which products or services best fit customers’ needs
• Perform plant quality audits, inspections and implementation of corrective actions from the field
• Other duties or projects as assigned

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

Required Experience

• Associate or bachelor’s degree in a technical field or 8‑10 years of relevant experience
• HVAC equipment service experience required
• Extensive knowledge of basic HVAC equipment, preferably including cooling towers and related products
• Experience with construction sites / building safety standards and manufacturing plants
• Strong troubleshooting and problem‑solving abilities
• Ability to effectively manage work, time and customer expectations
• Strong interpersonal skills and ability to interface with multiple levels of employees both internally and externally
• Excellent verbal and written communication skills
• Competency in basic computer and software skills (Word, Excel, photo and video software)
• Strong technical aptitude
• Ability to troubleshoot process control systems and Building Management Systems (BMS)
• Must meet eligibility criteria to access customer sites with specific background requirements

Preferred Experience, Knowledge, Skills, And Abilities

• PLC and refrigeration/cooling tower experience preferred
• Welding and/or coil repair experience preferred

Physical Demands

• Occasionally lifting up to 50 pounds
• Must be able to stoop, kneel, crouch, and crawl
• Must be able to stand for extended periods of time
• Must be able to climb various heights
• Ability to handle a large volume of work and perform multiple tasks in a fast‑paced environment
• Ability to effectively verbally communicate
• Ability to read effectively from a computer screen and/or paper copy

Travel & Working Environment

• Office environment with varying degrees of noise levels
• Field environment with possible exposure to bad weather, excessive heat, and/or excessive noise
• Working in confined spaces

How We Live Our Culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

Benefits

• Competitive and performance‑based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embracing diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Quality Assurance
• Industry: Industrial Machinery Manufacturing