Field Service Professional -Roanoke, VA

Vivint; Roanoke (VA); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Take-home company vehicle

Gas card

4-day work weeks

Paid training

Tools & licensing provided

10 paid holidays

2 weeks PTO

401(k) with match

Employee stock program

Performance incentives

Job summary

Vivint Smart Home, an NRG owned company, is hiring a Field Service Technician/Professional to install cutting-edge smart home technology and proactively identify upgrade opportunities for customers.

This role includes a take-home company vehicle and gas card, 4/10 schedules, paid training, tools and licensing, 10 holidays, PTO, 401(k) with match, and performance incentives as part of a competitive total compensation package.

Qualifications

• Sales experience in retail, B2C or service-based sales is a plus.
• Customer-first attitude and ability to build rapport with diverse customers.
• Technical aptitude in home tech installations is helpful but not required.
• Valid driver's license and clean driving record; ability to pass background checks.

Responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
• Evaluate customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Educate customers on system use to protect their families.
• Receive coaching and leadership training to advance within the company.

Skills

Sales mindset

Customer focus

Technical aptitude

Driver's license

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Field Service Technician/Professional

Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint-named one ofForbe'sWorld's 50 Most Innovative Companies-is looking forField Service Techniciansto join our nationally recognized team.

Why Technicians Choose Vivint:

• Total Compensation:Competitive hourly base pay +uncapped commissionand performance incentives.

• Comprehensive, Paid Training:Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success.

• Zero Commute:Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments-you clock in from your driveway.

• Work-Life Balance:4-day work weeks (4/10 schedule,includesSaturdays) to give you more time for what matters.

• Fully Equipped:We provide all tools, a cell phone, a tablet, and paid licensingrequiredfor job duties.

• The Perks:10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.

• Adventure:Opportunity to earn a yearly company-paid incentive trip (plus one guest!).

A Day in the Life:

As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes:

• Technical Excellence:Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.

• Consultative Sales:Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.

• Customer Education:Training homeowners on how to use their new system to protect their families.

• Growth:Benefitingfrom consistent coaching and leadership training to move up within our national organization.

What We're Looking For:

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands‑on change, we want to hear from you if you have:

• A Sales Mindset:Experience in retail, B2C sales, insurance, or service‑based sales is a major plus.

• Customer First Attitude:Ability to act with integrity while building rapport with diverse customers.

• Technical Aptitude:Experience in cable/satellite install, pest control, construction, or solar is helpful but notrequired.

• Requirements:A valid driver's license anda good drivingrecord; ability to successfully pass post-offer background investigation and licensing requirements per applicable law.

Physical Requirements of the Role:

The successful candidate must be able to safely perform the following essential job functions, with or without reasonable accommodation:

• Climb and descend extension and step ladders with tools and equipment on a repeated basis

• Lift, carry, and maneuver up to 50 pounds frequently

• Work outdoors in varying weather conditions, including heat and cold

• Enter and perform work in attics:

  • Temperatures may exceed 110F for short periods

  • Openings can be as small as 16" x 30" of 18" x 24"

  • Crawling, kneeling, crouching, awkward postures may be required for up to 60 minutes at a time

  • Maintaining 3-points of contact while navigating or traversing across trusses without stepping on drywall in between

• Operate a company vehicle repeatedly

• Perform work while standing for extended periods

• Perform computer and telephone work while seated as needed

Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.

The base salary range for this position is: $22.74 - $25.35* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

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