Field Service Professional - Orange, NJ

Vivint; Orange (NJ); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Take-home company vehicle

Gas card for work use

4/10 work schedule

Comprehensive paid training

Performance incentives

Company tools and licensing

Job summary

Vivint Smart Home is hiring Field Service Technicians to install cutting-edge smart home technology and proactively identify upgrade opportunities with customers.

You will drive a take-home company vehicle, receive comprehensive paid training, and enjoy a four-day workweek with a 4/10 schedule, plus performance incentives and a generous benefits package.

Qualifications

• Experience in sales or customer-facing roles is advantageous.
• Ability to build rapport and trust with customers.
• Technical aptitude for home automation and security equipment.

Responsibilities

• Install, service, and troubleshoot smart home devices on-site.
• Evaluate homes to recommend equipment upgrades and service enhancements.
• Educate customers on using their new system and maximizing value.
• Pursue growth through coaching and leadership opportunities within the national team.

Skills

Sales mindset

Customer-first attitude

Technical aptitude

Job description

External Description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Field Service Technician/Professional

Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting‑edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind.

Vivint, named one of Forbes' World's 50 Most Innovative Companies, is looking for Field Service Technicians to join our nationally recognized team.

Why Technicians Choose Vivint:

• Total Compensation: Competitive hourly base pay plus uncapped commission and performance incentives.
• Comprehensive, Paid Training: Virtual and on‑the‑job training, as well as ongoing coaching and support from leaders and teammates who care about your success.
• Zero Commute: Take‑home company vehicle and gas card for work use. We pay for your drive time to and from appointments-you clock in from your driveway.
• Work‑Life Balance: Four‑day work weeks (4/10 schedule, including Saturdays) to give you more time for what matters.
• Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.
• The Perks: Ten paid holidays, two weeks of paid time off, 401(k) with 6% company match, an Employee Stock Purchase Program, and employee pricing on Smart Home equipment.
• Adventure: Opportunity to earn a yearly company‑paid incentive trip for you and one guest.

A Day in the Life:

As a Field Professional, you are the ultimate smart home expert. Your day‑to‑day responsibilities include:

• Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on‑site.
• Customer Education: Training homeowners on how to use their new system to help protect their families.
• Growth: Benefiting from consistent coaching and leadership training to advance within our national organization.

What We're Looking For:

We hire for attitude and train for skill. Whether you are an experienced technician or a sales professional looking for a hands‑on career change, we want to hear from you if you have:

• A Sales Mindset: Experience in retail, business‑to‑consumer (B2C) sales, insurance, or service‑based sales is a strong advantage.
• Customer‑First Attitude: Ability to act with integrity while building rapport and trust with diverse customers.
• Technical Aptitude: Experience in cable or satellite installation, pest control, construction, or solar industries is helpful but not required.
• Requirements: A valid driver's license and a satisfactory driving record. Ability to successfully pass post‑offer background screening and licensing requirements in accordance with applicable laws.

Physical Requirements of the Role:

The successful candidate must be able to safely perform the following essential job functions, with or without reasonable accommodation:

• Climb and descend extension and step ladders with tools and equipment on a repeated basis.
• Lift, carry, and maneuver up to 50 pounds frequently.
• Work outdoors in varying weather conditions, including heat and cold.
• Enter and perform work in attics where:
  • Temperatures may exceed 110F for short periods.
  • Openings can be as small as 16" x 30" or 18" x 24".
  • Crawling, kneeling, crouching, and working in awkward postures may be required for up to 60 minutes at a time.
  • Maintain three points of contact while navigating or traversing across trusses without stepping on drywall between trusses.
• Operate a company vehicle repeatedly.
• Perform work while standing for extended periods.
• Perform outdoor work with potential for bee stings
• Perform computer and telephone work while seated as needed.

Safety is a core value at Vivint. Field Service Professionals conduct a safety assessment at every home to help ensure a safe environment for both employees and customers.

* PTO: Employees may not use Paid Time Off (PTO) during their first 90 days.

Learn more about NRG and Vivint by visiting www.nrg.com and www.vivint.com, or connect with us on Facebook, Instagram, LinkedIn and X.

The base hourly range for this position is: $29.38 - $33.79 *The base hourly range above represents the low and high end of the hourly range for this position. Actual pay will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short‑and‑long term incentives, and program‑specific awards. In addition, the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.