Field Service Professional - New Bern, NC

Nrg Bluewater Wind; New Bern, Northern (NC, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Take-home vehicle

Gas card

Tools and equipment

Cell phone and tablet for work use

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Job summary

Vivint Smart Home, an NRG-owned company, is seeking a Field Service Professional in New Bern, NC. You will install, service and support smart home technology, building trusted relationships with customers and delivering safe, connected homes.

You’ll diagnose issues, perform installations, educate customers on features, and identify upgrade opportunities with uncapped commissions. This role requires independence, strong communication, and dedication to high-quality service.

Qualifications

• Valid driver's license with a clean driving record.
• Ability to pass background investigation and pre-employment drug test.
• Ability to pass licensing requirements under applicable law.
• Exceptional customer service and communication skills.
• Ability to act with integrity while building rapport with diverse customers.
• Willingness to learn and use technology.
• Ability to work independently while contributing to a team.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Install and service smart home security, thermostat and automation systems, including cameras and smart locks.
• Troubleshoot and resolve technical issues.
• Educate customers on product features and functionality.
• Deliver an exceptional customer experience at every appointment.
• Conduct onsite evaluations to recommend and sell equipment upgrades or service enhancements.
• Maintain quality, safety and installation standards.
• Manage daily appointments, work orders and equipment.
• Identify service recommendations and referral opportunities when appropriate.

Skills

Valid driver's license

Background check

Licensing

Customer service

Communication skills

Integrity

Tech aptitude

Independent working

Problem solving

Job description

Field Service Professional - New Bern, NC

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Compensation and Benefits

• Competitive pay: Hourly base pay, plus uncapped commission and performance opportunities.
• Paid training: Comprehensive training with ongoing coaching and development.
• Company-provided resources: Take-home vehicle, gas card, tools, equipment, cell phone and tablet for work use.
• Schedule: Four-day, 10-hour work schedule that includes Saturdays, with at-home dispatch and paid drive time to, from and between appointments.
• Licensing: Paid licensing required for job duties.
• Growth: Career development and growth opportunities.
• Adventure: Opportunity to earn a yearly company-paid incentive trip for you and one guest.
• Benefits: 10 paid holidays, 2 weeks of PTO, medical, dental, vision and life insurance, a 24/7 medical hotline, a 401(k) with company match up to 6%, an Employee Stock Purchase Program, employee discounts, Employee Resource Groups and additional employee support programs.

The Role

As a Field Service Professional, you will install, service and support industry-leading smart home technology. You’ll build trusted relationships with customers while delivering exceptional service and helping create safer, more connected homes.

Customers will rely on your expertise, professionalism and integrity as you diagnose issues, perform installations and provide solutions that deliver peace of mind. You’ll work independently throughout the day while staying connected to a supportive team invested in your success.

In addition to installation and service work, you’ll identify customer needs, recommend additional solutions and generate additional earnings through uncapped commission opportunities.

What You’ll Do

• Install and service smart home security, thermostat and automation systems, including cameras and smart locks.
• Troubleshoot and resolve technical issues.
• Educate customers on product features and functionality.
• Deliver an exceptional customer experience at every appointment.
• Conduct onsite evaluations to recommend and sell equipment upgrades or service enhancements.
• Maintain quality, safety and installation standards.
• Manage daily appointments, work orders and equipment.
• Identify service recommendations and referral opportunities when appropriate.

What We’re Looking For

Must have:

• Valid driver’s license with a clean driving record.
• Ability to successfully pass a background investigation and pre-employment drug test.
• Ability to pass all licensing requirements under applicable law.
• Exceptional customer service and communication skills.
• Ability to act with integrity while building rapport with diverse customers.
• Willingness to learn and use technology.
• Ability to work independently while contributing to a team environment.
• Strong problem-solving skills and attention to detail.

Preferred experience:

Field service, telecommunications, cable or internet installation, pest control, lawn care, construction, solar, utilities, HVAC, electrical work, security systems, home services or another customer-facing role involving hands-on work, problem-solving and independent responsibility.

Automotive, retail, insurance, business-to-consumer, door-to-door, call center or inside sales; telecommunications; account management; customer retention; membership sales; home improvement sales; or another customer-facing role involving communication, problem-solving and relationship building.

Physical Requirements

• Climb and descend extension and step ladders with tools and equipment on a repeated basis
• Lift, carry, and maneuver up to 50 pounds frequently
• Work outdoors in varying weather conditions, including heat and cold
• Enter and perform work in attics:
• Temperatures may exceed 110°F for short periods
• Openings can be as small as 16” x 30” of 18” x 24”
• Crawling, kneeling, crouching, awkward postures may be required for up to 60 minutes at a time
• Maintaining 3-points of contact while navigating or traversing across trusses without stepping on drywall in between
• Operate a company vehicle repeatedly
• Perform work while standing for extended periods
• Perform outdoor work with potential for bee stings
• Perform computer and telephone work while seated as needed

Safety is a core value at Vivint. Field Service Professionals conduct a safety assessment at every home to help ensure a safe environment for both employees and customers.

* PTO: Employees may not use Paid Time Off (PTO) during their first 90 days.

Learn more about NRG and Vivint by visiting www.nrg.com and www.vivint.com , or connect with us on Facebook, Instagram, LinkedIn and X.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.