Field Service Professional - Charlotte, NC

Vivint; Matthews (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Take-home vehicle

Gas card

Tools & equipment

Cell phone

Tablet

Four-day work week

Licensing paid

Career growth

Incentive trip

Healthcare benefits

PTO 2 weeks

401(k) match

Job summary

Vivint is seeking a Field Service Professional to install, service and support industry-leading smart home technology across our nationwide network. You will build trusted relationships with customers while delivering exceptional service and helping create safer, more connected homes.

You’ll diagnose issues, perform installations, and identify opportunities for upgrades, earning through uncapped commissions while enjoying comprehensive benefits and a four-day, 10-hour workweek.

Qualifications

• Must have a valid driver’s license.
• Ability to pass a background investigation and pre-employment drug test.
• Ability to pass all licensing requirements under applicable law.
• Exceptional customer service and communication skills.
• Ability to act with integrity while building rapport with diverse customers.
• Willingness to learn and use technology.
• Ability to work independently while contributing to a team environment.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Install and service smart home security, thermostat and automation systems, including cameras and smart locks.
• Troubleshoot and resolve technical issues.
• Educate customers on product features and functionality.
• Deliver an exceptional customer experience at every appointment.
• Conduct onsite evaluations to recommend and sell equipment upgrades or service enhancements.
• Maintain quality, safety and installation standards.
• Manage daily appointments, work orders and equipment.
• Identify service recommendations and referral opportunities when appropriate.

Skills

Driver's license

Background check

Licensing requirements

Exceptional customer service

Integrity

Willingness to learn tech

Independent work

Problem solving

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting‑edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint—named one of Forbe’s World’s 50 Most Innovative Companies—is looking for Field Service Technicians to join our nationally recognized team.

External Description

Field Service Professional

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG‑owned company, is America’s leading smart home security provider, dedicated to delivering innovative energy and smart home solutions that transform the customer experience. We believe energy should do more than keep the lights on—it should make life easier, safer and more connected.

Join our team of Field Service Professionals to help create smarter, safer and more connected homes for customers across the country.

Compensation And Benefits

• Competitive pay: Hourly base pay, plus uncapped commission and performance opportunities.
• Paid training: Comprehensive training with ongoing coaching and development.
• Company‑provided resources: Take‑home vehicle, gas card, tools, equipment, cell phone and tablet for work use.
• Schedule: Four‑day, 10‑hour work schedule that includes Saturdays, with at‑home dispatch and paid drive time to, from and between appointments.
• Licensing: Paid licensing required for job duties.
• Growth: Career development and growth opportunities.
• Adventure: Opportunity to earn a yearly company‑paid incentive trip for you and one guest.
• Benefits: 10 paid holidays, 2 weeks of PTO, medical, dental, vision and life insurance, a 24/7 medical hotline, a 401(k) with company match up to 6%, an Employee Stock Purchase Program, employee discounts, Employee Resource Groups and additional employee support programs.

The Role

As a Field Service Professional, you will install, service and support industry‑leading smart home technology. You’ll build trusted relationships with customers while delivering exceptional service and helping create safer, more connected homes.

Customers will rely on your expertise, professionalism and integrity as you diagnose issues, perform installations and provide solutions that deliver peace of mind. You’ll work independently throughout the day while staying connected to a supportive team invested in your success.

In addition to installation and service work, you’ll identify customer needs, recommend additional solutions and generate additional earnings through uncapped commission opportunities.

What You’ll Do

• Install and service smart home security, thermostat and automation systems, including cameras and smart locks.
• Troubleshoot and resolve technical issues.
• Educate customers on product features and functionality.
• Deliver an exceptional customer experience at every appointment.
• Conduct onsite evaluations to recommend and sell equipment upgrades or service enhancements.
• Maintain quality, safety and installation standards.
• Manage daily appointments, work orders and equipment.
• Identify service recommendations and referral opportunities when appropriate.

Qualifications

Must have:

• Valid driver’s license with a clean driving record.
• Ability to successfully pass a background investigation and pre‑employment drug test.
• Ability to pass all licensing requirements under applicable law.
• Exceptional customer service and communication skills.
• Ability to act with integrity while building rapport with diverse customers.
• Willingness to learn and use technology.
• Ability to work independently while contributing to a team environment.
• Strong problem‑solving skills and attention to detail.

Preferred Experience

• Field service, telecommunications, cable or internet installation, pest control, lawn care, construction, solar, utilities, HVAC, electrical work, security systems, home services or another customer‑facing role involving hands‑on work, problem‑solving and independent responsibility.
• Automotive, retail, insurance, business‑to‑consumer, door‑to‑door, call center or inside sales; telecommunications; account management; customer retention; membership sales; home improvement sales; or another customer‑facing role involving communication, problem‑solving and relationship building.

Physical Requirements Of The Role

• Climb and descend extension and step ladders with tools and equipment on a repeated basis
• Lift, carry, and maneuver up to 50 pounds frequently
• Work outdoors in varying weather conditions, including heat and cold
• Enter and perform work in attics:
• Temperatures may exceed 110°F for short periods
• Openings can be as small as 16” x 30” of 18” x 24”
• Crawling, kneeling, crouching, awkward postures may be required for up to 60 minutes at a time
• Maintaining 3‑points of contact while navigating or traversing across trusses without stepping on drywall in between
• Operate a company vehicle repeatedly
• Perform work while standing for extended periods
• Perform outdoor work with potential for bee stings
• Perform computer and telephone work while seated as needed

Safety is a core value at Vivint. Field Service Professionals conduct a safety assessment at every home to help ensure a safe environment for both employees and customers.

Learn more about NRG and Vivint by visiting www.nrg.com and www.vivint.com , or connect with us on Facebook, Instagram, LinkedIn and X.

NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.