Field Service Parts Specialist

EAM-Mosca Corp.; Pennsylvania; On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic market leader in automated packaging solutions as a Service Parts Specialist, where you will play a critical role in supporting field technicians by managing service inventory and fulfilling parts orders. This position offers a unique opportunity to thrive in a fast-paced, customer-focused environment while collaborating with various divisions to ensure efficient service delivery. Your expertise in ERP systems and supply chain management will be invaluable as you help maintain a high standard of service excellence. If you are detail-oriented and possess superb time management skills, this role is perfect for you!

Qualifications

• Experience with ERP systems like AS400 and SAP is essential.
• Strong organizational skills and ability to manage urgent tasks.

Responsibilities

• Maintain proper parts inventory and fulfill parts orders for service techs.
• Conduct annual audits of all service parts locations with techs and accounting.

Skills

Customer-focused mindset

Time management

Detail orientation

Ability to work independently

ERP systems (AS400, SAP)

Supply chain management principles

Organizational skills

Experience in field service

Ability to manage urgent tasks

Microsoft 360 suite

Education

Associate’s degree or equivalent

Tools

AS400

SAP

Microsoft Teams

Microsoft SharePoint

Job description

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Portland, OR region.

EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complemented by quality technical service and readily available aftersales parts support.

EAM Mosca is seeking an experienced Service Parts Specialist to support our service techs in the field by maintaining Service inventory and fulfilling our parts orders.

Service Parts Specialist Responsibilities include:

1. Maintaining proper parts inventory in all Service vans and One Service B kits by reconciling service consumption, replenishment, and backorders based on established Hi/ Low levels.
2. Fulfilling parts orders on demand as the technician places parts orders for continued service repairs, warranty, and emergency work.
3. Creating AS400 parts quotes at the request of Service technicians and/or Managers.
4. Creating Return Authorization for any warranty-related parts orders, auditing inventory, finalizing any RA documentation, and regularly identifying any outstanding RA.
5. Keeping track of all Service related backorders.
6. Maintaining our internal service inventory of uniforms, tools, and electronic specialty tools; creating high/low limits; placing orders for new hires and service techs; and replacing Service techs.
7. Maintaining and keeping new van part kits ready for new hires as we grow and add new territories.
8. Annual Audit of all Service Part Locations: Work with techs and accounting to audit all Service Parts locations physically.
9. Researching parts availability in multiple EAM locations, including Canada and Mexico, making any necessary arrangements to acquire these parts in the provided systems.

Skills Required:

1. Able to work in a fast-paced, customer-focused, high-pressure environment.
2. Able to organize and compartmentalize urgent tasks from routine tasks and ensure urgent work is driven to completion.
3. Ability to work with multiple divisions within the organization and third-party shippers to complete an order process.
4. Ability to work independently with little supervision.
5. History of working with ERP systems like AS400, SAP.
6. Knowledge of Service Management organizations and parts systems.
7. Understanding of basic principles of Supply chain management.
8. Superb time management and detail orientation.
9. Ability to keep company confidence.
10. Understanding ERP systems SAP, AS400.
11. Microsoft 360 suite, Teams, and SharePoint.
12. Experience in field service organization.
13. Associate’s degree or equivalent in lieu of experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.