Field Service Operations Technician

brunswick; Town of Florida (NY); On-site; USD 54,000 - 75,000; Full time

Job summary

Brunswick, a global marine leader, is seeking a Customer Experience technician to perform on-site marine technical service and coordinate parts, inventory, warehouse, and administrative activities to keep boats operational and show-ready.

You will work with marina personnel and suppliers to prioritize requests, diagnose engine performance, perform preventive maintenance on Mercury products, and ensure timely boat availability for rentals and operations.

Qualifications

• Diagnose and repair marine engines, drives, rigging, controls, gauges and related boat systems.
• Maintain accurate service, inventory and logistics records.
• Proficient with Microsoft Word, Outlook and Excel; familiarity with diagnostic software.

Responsibilities

• Receive and prioritize service requests from marina personnel.
• Provide dockside marine service and on-site repairs to meet rental schedules.
• Diagnose and repair engine performance and related boat systems using diagnostic tools.

Skills

Marine engine repair

Inventory management

Prioritization

MS Office

Customer service

Time management

Education

High school diploma or GED

Tools

Diagnostic software

Inventory management systems

Mercury diagnostic tools

Job description

Are you ready for what's next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Location: Orlando, FL

Workplace Category: Onsite

Travel Required: None

Direct Reports: No

Pay Range: 54,300 - 75,400

Visa Sponsorship: Applicants must be currently authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.

Relocation:

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview

As part of the talented Customer Experience team, you will work act on the front line to provide world-class service to Disney and its rental and work fleet of more than 300 boats. This blended role performs marine technical service while coordinating the parts, inventory, warehouse, shipping, receiving and administrative activities required to keep boats operational, safe and show-ready. The position works directly with marina personnel, internal partners and suppliers to prioritize needs, complete repairs, maintain accurate records and support the reliable flow of materials and equipment.

Essential Functions

• Receive service and boat-status requests from marina personnel in person, by phone or by email; assess urgency, prioritize work and communicate status and requirements.
• Provide on-site marine service dockside or at a maintenance facility, working within tight deadlines to ensure boats are available at required rental and operating times.
• Diagnose and repair engine performance, drives, rigging, controls, gauges and related boat hardware using test equipment and laptop diagnostic software.
• Perform preventive maintenance and service on Mercury products and related boat equipment to factory specifications; recommend maintenance or configuration adjustments that improve performance and customer satisfaction.
• Safely operate trucks, tractors, trailers and boats to support rigging, de-rigging, launching, removal and movement of equipment.
• Create and distribute parts and accessory kits; procure and stage materials needed for scheduled maintenance, repairs and customer support.
• Maintain accurate service, parts, product and equipment records, including inventory transactions, work performed, material usage and equipment status.
• Administer service-location warehouse activities, including receipt, inspection, storage, packaging, shipment and auditing of supplies, materials and equipment in accordance with established procedures.
• Coordinate shipping and receiving schedules, inventory levels, warehouse space and material flow to support service priorities and minimize delays.
• Work with operations, purchasing, logistics, suppliers and other internal functions to resolve material constraints and align resources with customer requirements.
• Support continuous improvement by monitoring service, inventory and material-flow performance; identify process gaps and recommend practical improvements.
• Maintain the work area, warehouse, tools, facilities and equipment in a safe, neat and orderly condition.
• Work weekend day(s) as part of a five-day schedule and rotate days off as operating needs change.

Required Qualifications

• Ability to diagnose and repair marine engines, drives, rigging, controls, gauges and related boat systems.
• Working knowledge of parts inventory, warehouse, shipping, receiving and material-control practices.
• Ability to organize and prioritize technical and administrative work in a fast-paced customer environment.
• Ability to maintain complete and accurate service, inventory and logistics records.
• Computer literacy, including intermediate proficiency with Microsoft Word, Outlook and Excel; experience with diagnostic software and parts or inventory management systems.
• Customer-focused communication skills and the ability to work effectively with marina personnel, management, suppliers and cross-functional partners.
• Positive work attitude, integrity and professionalism; motivated self-starter who is adaptable, organized and responsive.
• Strong time-management and problem-solving skills, with a sense of urgency and the ability to meet deadlines independently or as part of a team.
• High school diploma or GED equivalent required
• Two to four years of experience servicing outboards, stern drives, rigging or boats required; relevant technical training or school time may be included.

Preferred Qualifications

• Associate's Degree or relevant technica