Field Service Operations Technician

Brunswick; Orlando, Northern (FL, KY); Hybrid; USD 54,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401k with match

Health Savings Account

Well-being program

Product discounts

Job summary

Brunswick is seeking a Field Service Operations Technician in Orlando to deliver world-class marine service, diagnose and repair engines, and coordinate parts, inventory and logistics to keep boats ready. You will work onsite with marina personnel, manage service records, support warehouse activities, and contribute to continuous improvement while maintaining safety and a strong customer focus.

Qualifications

• Diagnose and repair marine engines, drives, rigging and related boat systems.
• Maintain inventory records and manage parts, shipping, and receiving.
• Provide on-site service and coordinate with marina personnel and suppliers.
• Keep accurate maintenance and service records and ensure safety compliance.

Responsibilities

• Receive service requests and prioritize work to meet rental schedules.
• On-site dockside service and preventive maintenance to factory specs.
• Coordinate shipping, receiving, and warehouse activities to support service priorities.
• Maintain a clean, safe work area and document material usage and equipment status.

Skills

Marine engine diagnosis

Inventory control

Customer communication

MS Office (Excel/Word)

Time management

Cross-functional teamwork

Education

High school diploma or GED

Associate degree or technical education

Tools

Diagnostic software

Laptop/field diagnostic tools

Mercury propulsion systems

Job description

## Field Service Operations TechnicianApply: Saint Cloud, FL: Full time: Posted 2 Days Ago: JR-051526***Are you ready for what’s next?****Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never RestsTM,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.***Location: Orlando, FL****Workplace Category: Onsite****Travel Required: None****Direct Reports: No****Pay Range: 54,300 – 75,400****Visa Sponsorship: *Applicants must be currently authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.*****Relocation:****Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:****Position Overview****:**As part of the talented Customer Experience team, you will work act on the front line to provide world-class service to Disney and its rental and work fleet of more than 300 boats. This blended role performs marine technical service while coordinating the parts, inventory, warehouse, shipping, receiving and administrative activities required to keep boats operational, safe and show-ready. The position works directly with marina personnel, internal partners and suppliers to prioritize needs, complete repairs, maintain accurate records and support the reliable flow of materials and equipment.**At Brunswick, we have passion for our work and a distinct ability to deliver.**Essential Functions:* Receive service and boat-status requests from marina personnel in person, by phone or by email; assess urgency, prioritize work and communicate status and requirements.* Provide on-site marine service dockside or at a maintenance facility, working within tight deadlines to ensure boats are available at required rental and operating times.* Diagnose and repair engine performance, drives, rigging, controls, gauges and related boat hardware using test equipment and laptop diagnostic software.* Perform preventive maintenance and service on Mercury products and related boat equipment to factory specifications; recommend maintenance or configuration adjustments that improve performance and customer satisfaction.* Safely operate trucks, tractors, trailers and boats to support rigging, de-rigging, launching, removal and movement of equipment.* Create and distribute parts and accessory kits; procure and stage materials needed for scheduled maintenance, repairs and customer support.* Maintain accurate service, parts, product and equipment records, including inventory transactions, work performed, material usage and equipment status.* Administer service-location warehouse activities, including receipt, inspection, storage, packaging, shipment and auditing of supplies, materials and equipment in accordance with established procedures.* Coordinate shipping and receiving schedules, inventory levels, warehouse space and material flow to support service priorities and minimize delays.* Work with operations, purchasing, logistics, suppliers and other internal functions to resolve material constraints and align resources with customer requirements.* Support continuous improvement by monitoring service, inventory and material-flow performance; identify process gaps and recommend practical improvements.* Maintain the work area, warehouse, tools, facilities and equipment in a safe, neat and orderly condition.* Work weekend day(s) as part of a five-day schedule and rotate days off as operating needs change.**Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.**Required Qualifications:* Ability to diagnose and repair marine engines, drives, rigging, controls, gauges and related boat systems.* Working knowledge of parts inventory, warehouse, shipping, receiving and material-control practices.* Ability to organize and prioritize technical and administrative work in a fast-paced customer environment.* Ability to maintain complete and accurate service, inventory and logistics records.* Computer literacy, including intermediate proficiency with Microsoft Word, Outlook and Excel; experience with diagnostic software and parts or inventory management systems.* Customer-focused communication skills and the ability to work effectively with marina personnel, management, suppliers and cross-functional partners.* Positive work attitude, integrity and professionalism; motivated self-starter who is adaptable, organized and responsive.* Strong time-management and problem-solving skills, with a sense of urgency and the ability to meet deadlines independently or as part of a team.* High school diploma or GED equivalent required* Two to four years of experience servicing outboards, stern drives, rigging or boats required; relevant technical training or school time may be included.Preferred Qualifications:* Associate’s Degree or relevant technical education* Experience with inventory control, warehouse operations, parts distribution, shipping and receiving, or related logistics responsibilities preferred.* Customer service experience preferred.The hiring range for this position is $54,300 – $75,400 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.**Why Brunswick:**Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards!**About Mercury:**Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury’s industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories; Land ’N’ Sea, BLA, Payne’s Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com.*Next is Now!**We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.*Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact [e-mail] for support.