Field Service Mechanic DOT

Taylor Sudden Service Inc.; Pasadena (TX); On-site; USD 42,000 - 72,000; Full time

Job summary

Taylor Sudden Service Inc. is seeking a field service technician to support customers with on-site diagnostics, repairs, and maintenance of Taylor equipment, leveraging hydraulics and diesel expertise.

You will train operators, ensure proper warranty and maintenance guidance, and collaborate with engineering and service teams to resolve issues. The role emphasizes delivering prompt service, reporting detailed job data, and maintaining a professional image; overnight travel may be needed.

Qualifications

• Excellent verbal and written communication skills.
• Basic computer skills required.
• Requires stooping, bending, climbing, and lifting up to 50 pounds.
• Incumbent must have a valid driver’s license and a good driving record.
• Must be DOT certifiable (21+ to be DOT certified).
• Occasional overnight travel may be required.

Responsibilities

• Consult with Service Supervisor to plan work and travel, prioritizing customer needs.
• Diagnose malfunctions, repair or replace worn parts, install new assemblies and adjust controls.
• Provide tools and parts and arrange facilities to perform repairs (usually at customer site).
• Inspect, operate, and test machines on delivery and service intervals to ensure proper function.
• Report job details for billing and documentation.
• Pursue ongoing technical skills through company training and literature.
• Maintain professional appearance and keep service trucks clean and orderly.

Skills

Verbal communication

Written communication

Basic computer skills

Physical stamina

Driver's license

DOT certifiable

Education

Hydraulics & diesel repair schooling

Three years diesel mechanics/hydraulics experience

Job description

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Job Summary

The accountability of this position is for the continuation of excellent customer relations between TMW and customers of new and used equipment by providing prompt and efficient service as authorized by the customer and as assigned by the Service Supervisor. This “Service after Sales” contact helps to enhance the company image and reputation in the field and directly affects repeat sales. The incumbent develops a personal relationship with the customer and establishes a source for service and parts, showing a positive and concerned interest in customer needs evidenced as follows: (a) upon delivery of a machine – assembling, if necessary, performing inspections, training operator in machine operation, its functions and capabilities, setting forth warranty and maintenance requirements; (b) making routine calls as time permits; (c) performing prompt and satisfactory repair or replacement service; (d) correct reporting of time, parts, travel, etc., to assure correct billing.

Duties/Responsibilities

• Consults with Service Supervisor to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts.
• Diagnose malfunctions: repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls - to correct malfunctions and to keep machines in operating condition.
• Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
• Inspects, operates, and tests machines upon initial delivery, at specified inspection intervals and upon completion of any repair work to ensure proper functioning of equipment and its components.
• Reports to Service Supervisor such information as name of customer, description of machine, nature of malfunction, the time involved in working, driving, and waiting, mileage, etc., so that proper accounts can be charged, and proper billing can be made.
• Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meeting of departmental personnel and reading of technical literature.
• Promotes and enhances the company image by maintaining a neat, personal appearance and by keeping the service truck in a clean, polished, and orderly condition.
• Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve.
• Experienced or advanced servicemen will be expected to train new servicemen or to supervise a team of servicemen in the assembling or servicing of large units or in a joint effort on large repair jobs.
• Must complete work orders and any job-related paperwork (i.e. JSA, inspection reports, cc receipts, etc) in a timely manner.
• All other duties as assigned.

Qualifications

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Basic computer skills required.
• This job requires stooping, bending, climbing, and the capability of lifting up to 50 pounds.
• Incumbent must have a valid driver’s license and a good driving record, since employee will be driving company owned vehicle and will be covered under corporate insurance which has strict coverage requirements.
• Must be DOT certifiable. (Must be 21 years of age to be DOT certified).
• Incumbents will be required on occasion to stay overnight at out-of-town locations.

Education And Experience

• Some vocational or formal schooling in hydraulics and diesel engine repair.
• Three years on the job experience in diesel mechanics and hydraulics. Schooling in these fields could substitute for some of the job experience.
• While it is not a requirement that the FSM pass the AWSD14 Welding Test, the incumbent is required to pass the tacker test. The FSM is encouraged to practice and improve welding skills to pass the AWSD14 Welding Test to be considered for future promotions.

Benefits

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance