Field Service Mechanic-DOT

The Taylor Group Inc; Bessemer (AL); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Prescription

Dental

Vision

Vacation

10 Holidays

401K

Life Insurance

Descripción de la vacante

Taylor Sudden Service, a subsidiary of The Taylor Group of Companies, is hiring a full-time Service Technician in Bessemer, AL. You will support customers by diagnosing and repairing diesel hydraulic equipment, perform on-site service, and ensure accurate reporting for billing and warranty compliance.

You will travel to customer sites, train operators, and coordinate with the Service Supervisor to maintain equipment uptime and customer satisfaction.

Formación

• Excellent verbal and written communication skills.
• Basic computer skills required.
• Must be able to lift up to 50 pounds.
• Must have a valid drivers license and a good driving record.
• Must be DOT certifiable and 21 years of age or older.
• Occasionally must stay overnight at out-of-town locations.

Responsabilidades

• Plan effective work and travel schedule with the Service Supervisor.
• Diagnose malfunctions and replace worn/defective parts; install new assemblies and calibrate controls.
• Provide tools and arrange facilities to perform repair work.
• Inspect, operate, and test machines on delivery and after repairs.
• Report customer details, machine description, and hours for proper billing.
• Pursue ongoing technical training and maintain professional appearance.
• Promote the company image by keeping the service truck clean and orderly.
• Assist or supervise other servicemen on large repairs.
• Complete work orders and related paperwork promptly.
• All other duties as assigned.

Conocimientos

Verbal and written communication

Basic computer skills

Valid driver7s license

DOT certifiable

Overnight travel as needed

Educación

Vocational schooling in hydraulics and diesel engine repair

Descripción del empleo

Job Details: Job Location: SSI (TCE) Bessemer, AL 35022 - Bessemer, AL 35022-5237, Position Type: Full Time, Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Job Summary:

The accountability of this position is for the continuation of excellent customer relations between TMW and customers of new and used equipment by providing prompt and efficient service as authorized by the customer and as assigned by the Service Supervisor. This “Service after Sales” contact helps to enhance the company image and reputation in the field and directly affects repeat sales. The incumbent develops a personal relationship with the customer and establishes a source for service and parts, showing a positive and concerned interest in customer needs evidenced as follows: (a) upon delivery of a machine – assembling, if necessary, performing inspections, training operator in machine operation, its functions and capabilities, setting forth warranty and maintenance requirements; (b) making routine calls as time permits; (c) performing prompt and satisfactory repair or replacement service; (d) correct reporting of time, parts, travel, etc., to assure correct billing.

Duties/Responsibilities:

• Consults with Service Supervisor to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts.
• Diagnose malfunctions: repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls - to correct malfunctions and to keep machines in operating condition.
• Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
• Inspects, operates, and tests machines upon initial delivery, at specified inspection intervals and upon completion of any repair work to ensure proper functioning of equipment and its components.
• Reports to Service Supervisor such information as name of customer, description of machine, nature of malfunction, the time involved in working, driving, and waiting, mileage, etc., so that proper accounts can be charged, and proper billing can be made.
• Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meeting of departmental personnel and reading of technical literature.
• Promotes and enhances the company image by maintaining a neat, personal appearance and by keeping the service truck in a clean, polished, and orderly condition.
• Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve.
• Experienced or advanced servicemen will be expected to train new servicemen or to supervise a team of servicemen in the assembling or servicing of large units or in a joint effort on large repair jobs.
• Must complete work orders and any job-related paperwork (i.e. JSA, inspection reports, cc receipts, etc) in a timely manner.
• All other duties as assigned.

Qualifications: Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Basic computer skills required.
• This job requires stooping, bending, climbing, and the capability of lifting up to 50 pounds.
• Incumbent must have a valid driver’s license and a good driving record, since employee will be driving company owned vehicle and will be covered under corporate insurance which has strict coverage requirements.
• Must be DOT certifiable. (Must be 21 years of age to be DOT certified).
• Incumbents will be required on occasion to stay overnight at out-of-town locations.

Education and Experience:

• Some vocational or formal schooling in hydraulics and diesel engine repair.
• Three years on the job experience in diesel mechanics and hydraulics. Schooling in these fields could substitute for some of the job experience.
• While it is not a requirement that the FSM pass the AWSD14 Welding Test, the incumbent is required to pass the tacker test. The FSM is encouraged to practice and improve welding skills to pass the AWSD14 Welding Test to be considered for future promotions.

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance