Field Service Mechanic

Trident Machine Tools, LLC; Worcester (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive starting salary

Health benefits

PTO 23 days

Holidays 10

401(k) with company contribution

Tuition reimbursement

Employee appreciation events

Employee Assistance Program

Job summary

Haas Factory Outlet Trident is seeking a CNC Field Service Technician to support customer sites in Massachusetts and throughout New England. The role involves installing, troubleshooting, and maintaining CNC machine tools, with emphasis on electrical and mechanical systems and strong problem-solving abilities.

The ideal candidate will have experience with machine tools and related controls, excellent customer service and communication skills, and the ability to travel frequently across the New

Qualifications

• Self-motivated and willing to learn complex tasks with on‑the‑job training.
• Experience repairing diesel engines, generators, industrial machinery, HVAC, EDM/Laser/Waterjet/CNC tools; Haas repair background a plus.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Ability to read and interpret drawings and schematics.
• Excellent customer service, technical, communication, and presentation skills.
• Must meet physical requirements of the job.
• Flexible hours and frequent travel across New England.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair and maintain machine tool equipment and controls for customer organizations.
• Research machine issues using manuals, technical documents and vendor resources.
• Document status of machine issues, repairs and installations with accuracy for office and customer.
• Provide preventative maintenance and after‑sales technical support and training.
• Maintain in‑depth knowledge of machine tool industry and product lines represented by the company.

Skills

Self-motivated attitude

Electrical/mechanical repair

MS Office proficiency

Read & interpret drawings

Customer service & communication

Physical stamina

Willingness to travel (New England)

Job description

Join a USA Today Top Workplace!

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

With years of experience supporting the metalworking community, Haas Factory Outlet Trident is the best-in-class and exclusive distributor for Haas Automation CNC machine tools and rotary products. We're proud to represent America's largest machine tool builder, offering a complete range of 5-axis universal machining centers, vertical machining centers, horizontal machining centers, CNC lathes, CNC mills, rotary tables and 5C collet indexers. All Haas products are built to deliver high accuracy, repeatability and durability.

HFO Trident is seeking a team oriented and ambitious CNC Field Service Technician for our Massachusetts territory.

Job Responsibilities

The CNC Field Service Technician shall have an extensive understanding of electrical, pneumatic, and hydraulic schematics to effectively detect and resolve issues with electrical and mechanical components. Duties include, but are not limited to:

• Traveling to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations.

• Use machine tool manuals, technical documents, internal and vendor resources to research machine issues.

• Ensure accurate documentation is completed and submitted to the office and customer regarding the status of machine issues, repairs, and installation.

• Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training.

• Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company.

Other Functions

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Job Qualifications and Proficiencies

• Self-motivated positive attitude with a willingness to learn complex tasks with on-the-job training and all supporting documents.

• Experience in mechanical/electrical repair of diesel engines, generators, automotive, industrial machinery, HVAC, EDM/Laser/Waterjet/CNC machine tools; Haas CNC Repair background a plus.

• Intermediate to sophisticated proficiency in Microsoft Office Suite.

• Ability to read and interpret drawings and schematics.

• Excellent customer service, technical, communication, and presentation skills.

• Ability to meet the physical requirements of the job.

• Flexible hours and frequent travel, including driving throughout the New England regional territory.

What's in it for You

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary

• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance

• Paid Time Off, starting with 23 paid days off in your first year.

• 10 Company Paid Holidays

• 401(k) retirement plan with company contribution

• Tuition reimbursement

• Employee appreciation events and perks

• Employee Assistance Program

Mental and Physical Requirements

• Must be highly mobile, able to access all areas of the premises.

• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.

• Ability to sit for prolonged period of times.

• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.

• Ability to frequently use hands and arms.

• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.

• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.

• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.

• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Requisition ID#: 1782C

Worcester, MA