Field Service Technician

Socket.dev; Hattiesburg (MS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Zero premium medical plan

Paid time off (23 days first year)

401(k) retirement plan

Tuition reimbursement

Employee appreciation events

Employee Assistance Program

Job summary

HFO Trident Southeast is seeking a CNC Field Service Technician for the Mississippi territory. The role involves installing, troubleshooting, repairing and maintaining Haas and other machine tool equipment at customer sites.

You will research issues from manuals and vendor resources, document outcomes for clients and the office, and promote preventative maintenance while providing after-sales technical support and training. Travel will be frequent across the regional territory.

Qualifications

• Self-motivated with willingness to learn complex tasks on the job.
• Experience repairing diesel engines, generators, industrial machinery, HVAC, EDM/Laser/Waterjet/CNC tools; Haas repair background a plus.
• Proficient in Microsoft Office Suite.
• Ability to read and interpret drawings and schematics.
• Excellent customer service, technical, communication, and presentation skills.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair and maintain machine tool equipment and controls.
• Research machine issues using manuals and vendor resources.
• Document status of issues, repairs and installations for customers and office.
• Perform preventative maintenance and provide after-sales technical support and training.
• Maintain in-depth knowledge of machine tool products represented by the company.

Skills

Self-motivation

Mechanical repair

Electrical repair

Reading schematics

Microsoft Office

Customer service

Communication skills

Presentation skills

Travel readiness

Tools

Haas CNC Repair background

Job description

Join a USA Today Top Workplace!

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

With years of experience supporting the metalworking community HFO/Trident Southeast is the best-in-class and exclusive distributor for Haas CNC machine tools and rotary products. We’re proud to represent America’s largest machine tool builder, offering a complete range of 5-axis universal machining centers, vertical machining centers, horizontal machining centers, CNC lathes, CNC mills, rotary tables, and 5C collet indexers. All Haas products are built to deliver high accuracy, repeatability and durability.

HFO Trident is seeking a team oriented and ambitious CNC Field Service Technician for our Mississippi territory.

What You Will Contribute:

The CNC Field Service Technician will have an extensive understanding of electrical, pneumatic, and hydraulic schematics to effectively detect and resolve issues with electrical and mechanical components. Duties include, but are not limited to:

• Traveling to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations.

• Use machine tool manuals, technical documents, internal and vendor resources to research machine issues.

• Ensuring accurate documentation is completed and submitted to office and customer in regard to status of machine issues, repairs, and installation.

• Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training.

• Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company.

Other Functions:

• Perform related duties as required.

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Job Proficiencies & Qualifications:

• Self motivated, positive attitude with a willingness to learn complex tasks through on the job training and with all supporting documents.

• Experience in mechanical/electrical repair of diesel engines, generators, automotive, industrial machinery, HVAC, EDM/Laser/Waterjet/CNC machine tools; Haas CNC Repair background a plus.

• Intermediate to sophisticated proficiency in Microsoft Office Suite.

• Ability to read and interpret drawings and schematics.

• Excellent customer service, technical, communication, and presentation skills.

• Ability to meet the physical requirements of the job.

• Flexible hours and frequent travel, including driving throughout the Mississippi, Louisiana, Florida, and Caribbean regional territory.

What's in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary

• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance

• Paid Time Off, starting with 23 paid days off in your first year.

• 10 Company Paid Holidays

• 401(k) retirement plan with company contribution

• Tuition reimbursement

• Employee appreciation events and perks

• Employee Assistance Program

Mental and Physical Requirements:

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.

• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.

• Ability to sit for prolonged period of times.

• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.

• Ability to frequently use hands and arms.

• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.

• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.

• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.

• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.