Field Service Master Technician (FSMT)

Ubeo, Llc; Odessa (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(K) plan with match

Generous vacation, holiday, and sick leave

Job summary

Ubeo, Llc is looking for a Field Service Master Technician in Midland/Odessa, TX, to ensure the timely and cost-effective maintenance of office product equipment. This master-level position focuses on maximizing equipment up-time and maintaining high customer satisfaction.

The role requires technical knowledge, communication skills, and the ability to work independently. Ubeo offers competitive compensation, a generous benefits package including health insurance, and opportunities for growth and development.

Qualifications

• High School or GED is required.
• Associate Degree or equivalent technical training is needed.
• Successful completion of A+ Certification or equivalent experience.
• 5+ years of industry experience is required.

Responsibilities

• Maximize equipment up-time through timely responses and effective repairs.
• Provide training to customers to ensure satisfaction.
• Analyze customer needs and recognize business opportunities.
• Complete all administrative aspects of the job on time.

Skills

Technical knowledge/skills

Analysis (problem identification)

Attention to detail

Business skills

Communications - verbal and written

Planning and organizing (work management)

Teamwork (cooperation)

Follow‑up

Education

High School or GED

Associate Degree or equivalent technical training

A+ Certification (or equivalent experience)

6 Manufacturer Training Classes

5+ years industry experience

Job description

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Master Technician to join our team in Midland/Odessa, TX.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi‑functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

Department: Service

Reports To: Field Service Manager

FLSA Status: Full Time/Non‑Exempt

Purpose

This is a master level position in a territory assignment with a high degree of troubleshooting ability and is capable of handling the full array of products serviced by UBEO BUSINESS SERVICES. The individual is responsible for the timely and cost‑effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES products and service, thereby influencing the sales of our office equipment and print solutions.

Responsibilities

• Maximize equipment up‑time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Assist with the development of FSAT’ and FST’s assigned to the Field Service Team through technical assistance and product symptom/solution sharing
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
• Complete all administrative aspects of the job on time and error‑free
• Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
• Perform other activities that support UBEO BUSINESS SERVICES and our service organization

Supervision

Supervised

Contacts

Job Related Dimensions

• Technical knowledge/skills
• Analysis (problem identification)
• Attention to detail
• Business skills
• Communications - verbal and written
• Planning and organizing (work management)
• Teamwork (cooperation)
• Follow‑up

Qualifications

• High School or GED
• Associate Degree or equivalent technical training
• Successful completion of:
  • A+ Certification (or equivalent experience)
  • 6 Manufacturer Training Classes
• 5+ years industry experience

Physical Demands & Work Environment

• Ability to operate a motor vehicle for travel to client sites
• Ability to stand/walk for prolonged periods at times
• Ability to lift 50+ lbs on occasion

Compensation & Benefits

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide our employees and their families, including domestic partners, with high‑quality healthcare, including orthodontia for both adults and children
• Generous company paid Health Reimbursement Account options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and children
• Flexible Spending and Health Savings Account options – Set aside pre‑tax dollars to cover out‑of‑pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance – In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet insurance, giving you peace of mind that your pet is covered
• Pre‑paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth‑accumulation program to help you achieve financial security for retirement. We offer a 401(K) plan with match upon eligibility and free financial counseling
• Generous vacation, holiday, and sick leave programs – as we believe that taking advantage of time away from work is essential for a well‑balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.