Field Service Master Technician (FSMT)

Ubeo, Llc; Del Rio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Health Reimbursement Account options

Company-paid life insurance

Flexible Spending and Health Savings Accounts

Pet Insurance

Pre-paid legal coverage

401(k) plan with matching

Generous vacation, holiday and sick leave programs

Job summary

Ubeo, Llc in Del Rio, TX is hiring a Field Service Master Technician to ensure high-quality maintenance and repair of office equipment. The ideal candidate will have extensive troubleshooting abilities, manage service resources, and provide excellent customer service.

This master-level position requires at least 5 years of industry experience and certifications. Ubeo offers competitive compensation, comprehensive benefits, and a focus on employee development.

Qualifications

• 5+ years of industry experience.
• Must be able to operate a motor vehicle for travel to client sites.
• Must be able to lift 50+ lbs on occasion.

Responsibilities

• Maximize equipment up‑time through timely response and efficient repair.
• Assist with the development of FSATs and FSTs through technical assistance.
• Manage asset utilization to achieve financial results.
• Analyze customer needs to influence sales volume growth.
• Communicate professionally with customers and team.
• Complete all administrative aspects of the job on time.
• Provide accurate feedback on call‑close information.

Skills

Technical knowledge/skills

Analysis (problem identification)

Attention to detail

Business skills

Communications – verbal and written

Planning and organizing (work management)

Teamwork (cooperation)

Follow‑up

Education

High School or GED

Associate Degree or equivalent technical training

A+ Certification

6 Manufacturer Training Classes

Job description

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Master Technician to join our team in Eagle Pass/Del Rio, TX.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon, Konica Minolta multi‑functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations. The primary responsibilities of this position are as follows.

Department: Service
Reports To: Field Service Manager
FLSA Status: Full Time/Non‑Exempt

Purpose

This is a master level position in a territory assignment with a high degree of troubleshooting ability and is capable of handling the full array of products serviced by UBEO Business Services. The individual is responsible for the timely and cost‑effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with UBEO Business Services products and service, thereby influencing the sales of our office equipment and print solutions.

Responsibilities

• Maximize equipment up‑time through timely response and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Assist with the development of FSATs and FSTs assigned to the Field Service Team through technical assistance and product symptom/solution sharing
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO Business Services and our customers
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a courteous, positive, and professional manner
• Complete all administrative aspects of the job on time and error‑free
• Provide accurate feedback with call‑close information, parts usage reporting, and customer meter readings
• Perform other activities that support UBEO Business Services and our service organization

Supervision

Supervised

Job Related Dimensions

• Technical knowledge/skills
• Analysis (problem identification)
• Attention to detail
• Business skills
• Communications – verbal and written
• Planning and organizing (work management)
• Teamwork (cooperation)
• Follow‑up

Qualifications

• High School or GED
• Associate Degree or equivalent technical training
• Successful completion of:
  • A+ Certification (or equivalent experience)
  • 6 Manufacturer Training Classes
• 5+ years of industry experience

Physical Demands & Work Environment

• Must be able to operate a motor vehicle for travel to client sites
• Must be able to stand/walk for prolonged periods at times
• Must be able to lift 50+ lbs on occasion

Benefits

UBEO offers a competitive compensation package. Additionally, UBEO offers an excellent benefits package which is a significant part of our employee's total compensation. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide employees and their families, including domestic partners, with high‑quality healthcare, including orthodontia for both adults and children
• Generous company‑paid Health Reimbursement Account options to defray deductible expenses
• Company‑paid life and accidental‑death and dismemberment insurance for employee, spouse and children
• Flexible Spending and Health Savings Account options – pre‑tax dollars to cover out‑of‑pocket expenses related to health or dependent care
• Mandatory voluntary coverages at low group rates including Aflac Insurance – protect families against the loss of income with various types of insurance
• Pet Insurance – Nationwide is aware that pets are covered
• Pre‑paid legal coverage – access to experienced attorneys 24/7
• Generous wealth accumulation program – 401(k) plan with mandatory matching upon eligibility and free financial counseling
• Generous vacation, holiday and sick leave programs – mandatory for mandatory balanced life

UBEO is an Equal‑Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.