Field Service Manager - West Region

Prolec-GE Waukesha, Inc; Town of Texas, Dallas (WI, TX); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Field Service Manager to oversee regional service operations. This dynamic role involves managing profit and loss, developing staff, and ensuring customer satisfaction through effective project execution. You'll be responsible for budgeting, forecasting, and building strong customer relationships while navigating the complexities of service projects. If you are a leader with a technical background in electrical systems and a knack for sales, this opportunity offers the chance to make a significant impact in a collaborative environment.

Qualifications

• Bachelor's degree in Engineering or equivalent technical experience required.
• Experience in utility or industrial electrical service preferred.

Responsibilities

• Manage profit/loss for assigned region and prepare annual budgets.
• Oversee service project execution and ensure customer satisfaction.
• Support sales organization with customer relationships and market opportunities.

Skills

Knowledge of electric substation systems

Financial concepts

Sales techniques

DOT and OSHA regulations

Education

Bachelor's degree in Engineering

Experience in utility or industrial electrical service

Job description

JOB SUMMARY

The Field Service Manager manages profit and loss of regional service organization including forecasting, budgeting, and capital requests. This role is responsible for developing, staffing, training, and implementing the technical and operational support to complete all aspects of field projects necessary to meet fulfill contract requirements and assure complete customer satisfaction. This role is responsible for the supporting the development of customer relationships and sales opportunities within the given service region

PRINCIPLE DUTIES AND RESPONSIBILITIES

Manage profit/loss for assigned region to established goals o Prepare annual budgets o Manage cost center and project expenses o Provide annual, quarterly, and monthly forecasts o Perform invoicing requests and support cash collections Identify, prepare justifications, and administer capital projects Hire and train staff; develop and assess training requirements Manage performance of assigned hourly and salaried resources including labor and expense approval, goal setting, performance reviews, talent development, and merit process. Handle all aspects of service project execution including but not limited to subcontractor administration, material procurement, equipment and manpower scheduling; contract administration/management, customer communications, and organizational KPIs. Implement and execute quality, safety, customer satisfaction, and training programs Provide technical support for customers and field crews. Implement necessary preventative maintenance, inspection, and calibration programs for fleet, oil processing, test, and safety equipment to assure DOT, OSHA, and quality program compliance. Provide project site supervision when required. Review, analyze field test data and conduct final review, approval of all final project reports before delivering to the customer Support sales organization with development of customer relationships and new market opportunities with various clientele within the given service region. Support sales and quoting process including scope development, job walks, cost estimates, and inputs for commercial contract review Assist in providing quotes and sales/technical presentations to customers for various services.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of electric substation systems, especially power transformers. Knowledge of financial concepts, including inventories/work in process, cash flow, P/L, productivity, and capital utilization. Familiarity with marketing concepts and sales techniques. Familiarity with DOT and OSHA regulations Approximately 30% travel

EDUCATION AND EXPERIENCE

Required Education / Experience Bachelor's degree in Engineering or a Bachelor's degree combined with a demonstrated ability to apply and communicate technical concepts Preferred Education / Experience Experience in utility or industrial electrical service

ADDITIONAL INFORMATION

Key Working Relationships Works with various other departments (Customers, Finance, Field Service Managers, Field Project Managers, FST-Lead Techs and Components, Manufacturing Plants) Physical Demands Must be able to sit or stand for extended periods of time Working Conditions Office environment, located at manufacturing facility and at external customer sites

Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.