Field Service Manager - Seattle

A-Gas in the Americas; Federal Way (WA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO

401(k)

Disability insurance

Life insurance

Training programs

Tuition reimbursement

Job summary

A-Gas is seeking a Field Service Manager for the Seattle area who will lead technicians, grow the customer base, and coordinate service activities across the US network. You will drive growth, mentor staff, and partner with sales for new opportunities while ensuring high safety and service standards.

The role requires a college degree or 3+ years of relevant experience, a valid license, CDL/ hazmat readiness, EPA certification, and the ability to lift 50 pounds.

Qualifications

• College degree or 3+ years of relevant experience.
• Be 21+ with valid driver's license and clean driving record.
• CDL Class A or B with hazmat endorsement within 6 months of employment (or ability to obtain).
• Non-CDL medical card within 6 months of employment.
• EPA universal certification within 14 days of employment.
• Willing to work flexible hours and lift at least 50 pounds.
• Intermediate to advanced proficiency in Microsoft Office (Teams, Power BI, Outlook).

Responsibilities

• Meet gas recovery and buyback goals.
• Build and maintain client base.
• Partner with sales and customer service to retain and attract customers.
• Provide leadership and coaching to Field Service Technicians.
• Receive and respond to calls regarding scheduling, service issues, and customer concerns.
• Perform refrigerant recoveries as needed.
• Work outdoors in varying weather conditions; substantial driving in company truck.
• Utilize Salesforce for customer management.
• Uphold safety standards.

Skills

Client relationship mgmt

Leadership

Coaching

Team supervision

Sales collaboration

Education

College degree

Tools

Salesforce

Microsoft Power BI

Microsoft Outlook

Job description

Field Service Manager

Are you skilled at cultivating customer relationships to foster business expansion? Do you thrive in a fast-paced setting, embracing a daily variation of work? See yourself as a servant leader with experience in steering high-performing teams.

Are you skilled at cultivating customer relationships to foster business expansion? Do you thrive in a fast-paced setting, embracing a daily variation of work? See yourself as a servant leader with experience in steering high-performing teams.

Walk in the Shoes of the Field Service Manager

Envision a day where you drive your own success. Your focus will be on the Seattle area, where you'll uncover the full potential of our equipment, explore new opportunities for gas acquisition, and drive growth. While leading a team of technicians, you seamlessly merge customer service with mentoring, cultivating excellence. Your strategy involves broadening the client base and collaborating with colleagues across the US network to spark innovative business ideas and fulfill customer demands.

Who are we?

A-Gas is the global expert in the supply and full life-cycle management of specialty chemicals and gases, providing refrigerants, blowing agents, fire protection agents, and carbon credit offsets to our customers around the world. Rapid Recovery is the company's service division and the number-one provider of refrigerant recovery services for the HVAC, refrigeration, demolition, and marine industries. With industry-leading recovery, reclamation, and gas processing technologies, A-Gas continues to lead the industry in developing cutting-edge solutions designed to protect the environment. For more information on A-Gas, and our environmental journey, please go to www.agas.com/us.

Key Responsibilities

• Meet gas recovery and buyback goals.
• Build and maintain client base.
• Partner with the sales and customer service teams to retain and attract new customers.
• Provide leadership and coaching to Field Service Technicians.
• Receive and respond to calls from customers regarding scheduling work, service issues, and resolving customer concerns.
• Possess the technical ability and aptitude to complete service jobs as required (performing refrigerant recoveries).
• This role requires the ability to work outside in various weather conditions
• A substantial amount of time will be spent driving in a company truck
• Utilize Salesforce for customer management.
• Uphold Safety to Standards.

Qualifications

• Possess a college degree OR have 3+ years of relevant experience
• Be at least 21 years old with a valid driver's license and a clean driving record
• Currently possess or have the ability to obtain a CDL Class A or B with hazmat endorsement within 6 months of employment
• Currently possess or have the ability to obtain a Non-CDL medical card within 6 months of employment
• Have the ability to obtain EPA universal certification within 14 days of employment
• Be willing to work flexible hours - Be able to lift at least 50 pounds
• Have intermediate to advanced proficiency in Microsoft suites (including Microsoft Teams, Power BI, and Outlook)

Why A-Gas?

Pay will be commensurate with experience. The targeted annual salary is $90,000, depending on experience with a highly competitive commission plan. This role includes a company-provided truck with the necessary tools and equipment for success.

A-Gas offers generous benefits including medical, dental, vision, paid holidays, paid time off (PTO), a 401(k), company-paid short-term & long-term disability, life insurance, training initiatives, professional certifications, and a tuition reimbursement program. It is an exciting time to be a part of A-Gas, come grow with us!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran status.