Field Service Manager (Kitchen appliances & Air Conditioning)

ZipRecruiter; Suwanee (GA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance their field service network for kitchen appliances and air conditioning products. This role involves managing service providers, establishing efficient dispatch processes, and ensuring quick completion of repairs. The ideal candidate will have over three years of experience in the home appliance industry and a knack for improving service processes. If you're passionate about delivering excellent service and thrive in a fast-paced environment, this opportunity could be the perfect fit for you.

Qualifications

• 3+ years experience in home appliance industry management.
• Experience managing service providers effectively.

Responsibilities

• Build a field service network for kitchen appliances.
• Manage service providers for quick on-site repairs.
• Continuously improve service processes and repair capabilities.

Skills

Home Appliance Industry Experience

Service Provider Management

Bilingual (English & Chinese)

Education

Associates Degree or Higher

Job description

Job Description

Salary:

Location: Onsite - Suwanee, GA

Duties/Responsibilities:

• Build a field service network for kitchen appliances and air conditioning products.
• Establish dispatch processes for in-home service.
• Effectively manage service providers to ensure quick completion of on-site repairs.
• Assist trainers in organizing service provider training to improve repair skills.
• Continuously improve the on-site service processes and repair capabilities to ensure network coverage, repair speed, and reasonable repair costs.

Requirements/Qualifications:

• Have more than three years of experience in the home appliance industry.
• Have more than three years of experience in managing service providers.
• Must be able to travel once or twice a month (nationally), once every other year (internationally).
• Bilingual in English & Chinese (Mandarin) is a plus.
• Associates degree or higher is preferred.

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and actively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, orientations, and abilities to apply for employment with our company.