Field Service Manager - Conveyor & Electrical Systems

Cisco-Eagle; St. Louis (MO); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Paid vacation

401(k) plan

Medical insurance

Profit-sharing plans

Employee Stock Ownership Plan (ESOP)

Job summary

Cisco-Eagle is seeking a Field Service Manager in Houston, TX to oversee service technicians responsible for maintenance on material handling equipment. You will manage scheduling and ensure customer satisfaction while collaborating on new business opportunities.

The ideal candidate will have over 5 years of experience in field service management with strong leadership and organizational skills. Join our employee-owned company and contribute to our growth!

Qualifications

• 5+ years of experience in field service management.
• Ability to read and interpret blueprints.
• Strong interpersonal and leadership skills.

Responsibilities

• Oversee a team of service technicians for maintenance and repairs.
• Manage job scheduling and customer satisfaction.
• Collaborate with sales staff to identify new business opportunities.

Skills

Field service management experience

Electrical and mechanical engineering knowledge

Blueprint reading

Organizational skills

Leadership skills

Education

Electrical or Mechanical Engineering Degree (preferred)

Job description

Position: Field Service Manager - Conveyor & Electrical Systems

Location: Houston, TX

Job Id: 172

# of Openings: 1

Field Service Manager - Conveyor & Electrical Systems

Cisco-Eagle is a leading material handling equipment systems integrator, specializing in providing equipment, systems, and services. Our solutions include conveyor systems, lifts, dock equipment, industrial carousels, storage racks, mezzanines, palletizers, stretch wrappers, and other warehouse equipment. We also offer repair, maintenance, and installation services.

We take pride in offering a competitive salary and benefits package, along with a professional yet fun company culture.

Benefits

• Paid vacation
• 401(k) plan
• Medical insurance
• Profit-sharing plans
• Employee Stock Ownership Plan (ESOP) – We are 100% employee-owned!

About the Role

As a Field Service Manager, you will oversee a team of service technicians responsible for preventive and corrective maintenance on material handling equipment. You will manage job scheduling, ensure customer satisfaction, and support the installation of new or used equipment.

Key Responsibilities

• Supervise and manage service department personnel, workload, and resource planning.
• Assign technicians to service requests and ensure timely, high-quality repairs.
• Generate service work quotes and follow up with customers post-service.
• Develop and maintain detailed job schedules, including procurement, shipment, installation, and labor needs.
• Prepare and manage monthly budgets and weekly reports for upper management.
• Ensure technicians receive required safety training and have proper PPE.
• Oversee and coordinate up to 20 technicians at a time.
• Collaborate with customers and internal sales staff to identify new business opportunities.

Qualifications & Experience

• 5+ years of experience in field service management.
• Electrical and mechanical engineering experience (degree preferred but not required).
• Strong ability to read and interpret blueprints.
• Excellent organizational, interpersonal, and leadership skills.
• Knowledge of material handling equipment and electrical system controls.

Join our team and be part of a growing, employee-owned company where your contributions make a difference!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.