Field Service Manager - Chemical Division

Denver Beverage; Denver (CO); On-site; USD 75,000 - 85,000; Full time

Job summary

Denver Beverage is seeking a Field Service Manager - Chemical Division to lead a four-person team servicing warewash, laundry and chemical dispensing customers. You will mentor technicians, support Restaurant, Healthcare and Hospitality Sales Managers on large opportunities, manage distributor relationships and oversee PM, scheduling and parts management.

The role focuses on technical leadership, field support, and driving customer satisfaction across multi-location accounts.

Qualifications

• 5+ years in commercial warewash, laundry, institutional chemical systems or a related field-service environment.
• Hands-on leadership experience with coaching and development of technicians.
• Strong scheduling, customer communication and problem-solving skills.

Responsibilities

• Lead and coach four technicians through development plans, ride-alongs and hands-on training.
• Set competency standards for warewash/laundry equipment, chemical dispensing, diagnostics and PM.
• Build selling skills and refer opportunities to Sales Manager.
• Schedule technician coverage for PM, service calls, emergencies, installations and account conversions.
• Resolve customer escalations promptly and professionally.

Skills

Team leadership

Sales support

Technical leadership

Service scheduling

Customer experience

Job description

FIELD SERVICE MANAGER - CHEMICAL DIVISION

Warewash & Laundry Solutions | Denver Beverage

Position Summary

Lead, develop and improve a four-person Chemical Service Technician team supporting commercial warewash, laundry and chemical dispensing customers. This hands-on leader builds technicians’ technical, customer-service and selling skills; supports Restaurant, Healthcare and Hospitality Sales Managers on larger opportunities, manages distributor relationships; and oversees technical escalations, service scheduling, Preventative Maintenance (PM), parts and equipment.

Responsibility Allocation

• Sales Support & Business Development - 25%
• Technical Leadership & Field Support - 20%
• Service Scheduling, PM & Parts Management - 15%
• Customer Experience & Service Performance - 5%

· Lead and coach four technicians through structured development plans, ride-alongs, field observations and hands-on training.

· Set competency standards for warewash/laundry equipment, chemical dispensing, titration, installation, electrical and plumbing diagnostics, PM, root-cause analysis and customer communication.

· Build selling skills so technicians identify additional dispensing, three-compartment sink, mop-sink, laundry, housekeeping and warewash opportunities and refer them to the appropriate Sales Manager.

Sales Support & Business Development — 25%

· Support Restaurant, Healthcare and Hospitality Sales Managers on large, multi-location and technically complex chemical opportunities.

· Join discovery meetings and site surveys; evaluate existing systems, water conditions, equipment, utilities and installation requirements; recommend solutions and support customer presentations.

· Coordinate technical assessments, implementation plans, equipment and technician resources from proposal through installation, startup and ongoing service. Sales Managers retain ownership of customer relationships and commercial proposals.

Technical Leadership & Field Support — 20%

· Serve as primary technical expert and escalation point for commercial dishmachines, laundry systems, pumps, probes, controllers, chemical concentration, wash formulas, electrical/plumbing diagnostics and water-quality issues.

· Oversee complex installations and conversions; verify systems are properly installed, calibrated, tested and commissioned.

Service Scheduling, Preventative Maintenance & Parts — 15%

· Schedule technician coverage for PM, service calls, emergencies, installations, replacements and account conversions; monitor timely closure and recurring issues.

· Maintain a documented PM program, balanced workloads, after-hours coverage and service efficiency.

· Manage parts, dispensing equipment and company assets; establish stock levels, technician truck inventory and purchasing/replenishment controls.

Customer Experience & Service Performance — 5%

· Resolve significant customer escalations and recurring service problems promptly and professionally.

· Track PM completion, response time, open/repeat calls, first-call resolution, installation quality, productivity, customer retention, technician competency, inventory accuracy and safety.

Key Measures of Success

• Build a technically proficient, increasingly self-sufficient team with stronger customer-service and selling capabilities.
• Help Sales Managers win larger chemical accounts and execute successful new-account installations.
• Deliver reliable PM completion, efficient scheduling, first-call resolution, and disciplined parts/equipment management.
• Reduce repeat service calls, strengthen customer retention and scale service capacity as the chemical business grows.

Compensation - $75,000 - $85,000 Per Year

Requirements

FIELD SERVICE MANAGER - CHEMICAL DIVISION

Warewash & Laundry Solutions | Denver Beverage

Position Summary

Lead, develop and improve a four-person Chemical Service Technician team supporting commercial warewash, laundry and chemical dispensing customers. This hands-on leader builds technicians’ technical, customer-service and selling skills; supports Restaurant, Healthcare and Hospitality Sales Managers on larger opportunities, manages distributor relationships; and oversees technical escalations, service scheduling, Preventative Maintenance (PM), parts and equipment.

Responsibility Allocation

• Team Leadership, Training & Development - 35%
• Sales Support & Business Development - 25%
• Technical Leadership & Field Support - 20%
• Service Scheduling, PM & Parts Management - 15%
• Customer Experience & Service Performance - 5%

Team Leadership, Training & Development — 35%

· Lead and coach four technicians through structured development plans, ride-alongs, field observations and hands-on training.

· Set competency standards for warewash/laundry equipment, chemical dispensing, titration, installation, electrical and plumbing diagnostics, PM, root-cause analysis and customer communication.

· Build selling skills so technicians identify additional dispensing, three-compartment sink, mop-sink, laundry, housekeeping and warewash opportunities and refer them to the appropriate Sales Manager.

Sales Support & Business Development — 25%

· Support Restaurant, Healthcare and Hospitality Sales Managers on large, multi-location and technically complex chemical opportunities.

· Join discovery meetings and site surveys; evaluate existing systems, water conditions, equipment, utilities and installation requirements; recommend solutions and support customer presentations.

· Coordinate technical assessments, implementation plans, equipment and technician resources from proposal through installation, startup and ongoing service. Sales Managers retain ownership of customer relationships and commercial proposals.

Technical Leadership & Field Support — 20%

· Serve as primary technical expert and escalation point for commercial dishmachines, laundry systems, pumps, probes, controllers, chemical concentration, wash formulas, electrical/plumbing diagnostics and water-quality issues.

· Oversee complex installations and conversions; verify systems are properly installed, calibrated, tested and commissioned.

Service Scheduling, Preventative Maintenance & Parts — 15%

· Schedule technician coverage for PM, service calls, emergencies, installations, replacements and account conversions; monitor timely closure and recurring issues.

· Maintain a documented PM program, balanced workloads, after-hours coverage and service efficiency.

· Manage parts, dispensing equipment and company assets; establish stock levels, technician truck inventory and purchasing/replenishment controls.

Customer Experience & Service Performance — 5%

· Resolve significant customer escalations and recurring service problems promptly and professionally.

· Track PM completion, response time, open/repeat calls, first-call resolution, installation quality, productivity, customer retention, technician competency, inventory accuracy and safety.

Key Measures of Success

• Build a technically proficient, increasingly self-sufficient team with stronger customer-service and selling capabilities.
• Help Sales Managers win larger chemical accounts and execute successful new-account installations.
• Deliver reliable PM completion, efficient scheduling, first-call resolution, and disciplined parts/equipment management.
• Reduce repeat service calls, strengthen customer retention and scale service capacity as the chemical business grows.

Compensation - $75,000 - $85,000 Per Year

Requirements

Required Qualifications:

5+ years in commercial warewash, laundry, institutional chemical systems or a related field-service environment. · Hands-on expertise in warewash and laundry equipment, chemical programs and dispensing systems; ability to install and troubleshoot mechanical, electrical, plumbing and chemical systems. · Prior leadership, supervisory, lead-technician or training experience; proven ability to develop field-service staff. · Strong scheduling, organization, customer communication and problem-solving skills; effective collaboration with sales and service teams. · Valid driver’s license and ability to travel throughout the company’s service territory.

Preferred Qualifications:

3-5 years of experience with National or regional chemical supply company Experience with Ecolab, Auto-Chlor, Sunburst, Diversey/Solenis or a similar warewash/laundry chemical provider. · Healthcare, hospitality, restaurant or institutional account experience; laundry formula troubleshooting; large conversions and multi-location installations.