Field Service Manager

North West Handling Systems; Renton (WA); On-site; USD 90,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Service Manager to lead a team of technicians while enhancing customer relations and service delivery. This dynamic role involves supervising field operations, training staff, and ensuring customer satisfaction through effective communication and problem-solving. As part of a reputable organization, you will contribute to the growth of the service department while enjoying a comprehensive benefits package, including medical and retirement plans. If you are passionate about leadership and customer service, this is your opportunity to make a significant impact.

Benefits

401(k)

Medical Insurance

Dental Insurance

Life Insurance

Short Term Disability

Qualifications

• Minimum of 4 years of experience as a Road Service Technician required.
• High school diploma or general education degree (GED) and a minimum of one year of supervisory experience.

Responsibilities

• Supervise and train Field Service Technicians.
• Maintain customer relations and handle service complaints.
• Administer company goals and maintain records for efficient operations.

Skills

Supervisory Skills

Customer Service

Recruiting

Technical Knowledge

Communication Skills

Problem Solving

Education

High School Diploma or GED

Supervisory Experience

Road Service Technician Experience

Tools

Microsoft Office

Unix-based Operating System

Job description

About the Organization Serving the Pacific Northwest since 1971



North West Handling Systems, Inc. is a full line material handling equipment distributor with full branch operations in Seattle, Anchorage, Yakima, Spokane, Portland, Olympia, and Albany. Providing the best Material Handling service in the country, NWHS is a recognized leader in the industry.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Req Number SER-25-00012

Category Service Technician

Location North West Handling Systems, Inc. Corporate

Position Field Service Manager

Description

Field Service Manageris responsible for the operations and performance of
the Field Service Technicians. This role will provide support in customer relations and
retention, and assist in the recruiting, development, and evaluation of service technicians. This position's territory will cover Everett, WA up to the Canadian border.

Essential Duties and Responsibilities:

Supervise Field Service Technicians (25% - 35%)
• Direct and supervise the Lead Technicians and the Field Service Technicians
• Train, motivate, and counsel the lead and field service technicians.
• Review service technicians’ paperwork and timecards.
• Participate in recruiting and interviewing new technicians.
• Make technician compensation recommendations to management.
• Work with personnel department and service manager on disciplinary actions and
terminations.
• Perform employee performance evaluations.

Customer Retention and New Service Business (25% - 35%)
• Maintain direct contact with current or prospective customers at end-users’
locations.
• Provide customers with maintenance cost reports as needed.
• Handle customer service complaints and issues.
• Maintain good customer relations.
• May pursue new business by making cold calls, service presentations, and
following up on leads for new service business.

Administrative Tasks (20% - 30%)
• Administer Company goals and policies through monthly service meetings.
• Maintain paper flow, records, and reports as needed for the efficient operation of
the department.
• Prepare customer service repair quotes, presentations, and reports.
• Coordinate and follow through on factory service requests, tests, and field
modifications.
• Work with accounts payable department on past due service accounts.
• May process paperwork in regards to workman’s compensation injuries and service
van accidents.
• Oversee the maintenance of the service vans, tools, and equipment.
• Perform work on weekends and evenings as needed to meet applicable deadlines
• Other duties as assigned.

Supervisory Responsibilities: This position manages employees in the Service
Department. Responsibilities include training employees; planning, assigning, and directing
work; appraising performance, addressing complaints, and resolving problems.

Full Benefits: 401(k), Medical, Dental. Life Insurance. Flex Plan and Short Term Disability.

STARTING SALARY: $90,000-100,00 + commission

EOE/Minorities/Females/Vet/Disabled

Position Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required.

Education/Experience:
High school diploma or general education degree (GED) and a minimum of one year of
supervisory experience; or one to four-year related experience and/or training; or equivalent
combination of education and experience. Minimum of 4years of experience as a Road
Service Technician required.

Certificates and Licenses:
Valid state driver’s license and forklift certification.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
The incumbent is required to read and respond to documents in hard copy and electronic
form.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw
and interpret bar graphs.

Reasoning Ability:
Ability to read and understand hydraulic and electrical schematics. Ability to read and
understand service manuals. Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization exists. Ability to interpret
a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
Working knowledge of Microsoft Office (Word, Excel, Outlook). Working knowledge of a
Unix based operating system for order entry/management preferred.

Physical Demands and Work Environment:
The physical demands and work environment described below represent the activities and
surroundings of the positions. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
The work is typically performed in the office as well as outside, warehouse, or customer
locations, with a moderate to loud noise level. Regular travel to customer locations is
Commented.

Physical Demands and Work Environment:
The employee will need to drive their personal vehicle for daily use and will be
compensated for mileage.

To perform the job, the employee is frequently required to talk and hear on the telephone
and in-person with individuals and groups. For an average 8-hour shift, must be able to sit
for a 2-hour period, stand for 5 hour periods, and walk for 1-hour periods. Requires the
ability to bend, stoop, push, pull, reach above shoulder level, and frequently lift/carry up to
50 lbs. Must be able to see, talk, and hear. Must have good binocular vision. Ability to
distinguish colors preferred. Must be able to safely operate lift trucks.

Full-Time/Part-Time Full-Time

Open Date 4/29/2025

This position is currently accepting applications.

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