Field Service Manager

Scientific Safety Alliance, an Inc. 5000 Company; Plymouth (MN); Hybrid; USD 90,000 - 110,000; Full time

Job summary

CSI Testing, a Scientific Safety Alliance Company, is seeking a Field Service Manager to lead our field technicians across Minnesota and the region, ensuring strict compliance with ISO 14644, USP 797/800, and site protocols.

This hands-on leadership role balances office oversight with on-site certification work, driving quality, training, audits, and client-facing meetings to maintain top-tier controlled environments.

Qualifications

• 5+ years in cleanroom certification or environmental monitoring.
• Deep familiarity with ISO, CETA, and other bodies governing controlled‑environment regulations.
• Proven experience managing a field‑based team.
• "Zero-error" mindset toward documentation and data integrity.
• Willingness to mobilize into the field when technicians are unavailable.

Responsibilities

• Lead the field team: Manage the daily deployment, attendance, and on-site conduct of field service technicians, ensuring they arrive prepared with calibrated equipment and a firm grasp of site‑specific protocols.
• Own quality & compliance: Review and approve certification reports for accuracy, and ensure all testing is performed strictly to ISO 14644, USP 797, USP 800, and other applicable standards.
• Be the go‑to for the tough calls: Act as primary technical lead for emergency service calls and critical rechecks, troubleshooting and resolving complex compliance issues or failed tests on-site.
• Develop the team: Lead onboarding and training for new technicians and ongoing development for senior staff, turning junior techs into subject matter experts.
• Audit the field: Conduct regular field audits to verify technicians follow SOPs and produce accurate, defensible test results.
• Partner with clients: Serve as the technical lead during client meetings and audits, explaining results clearly and building trust.
• Drive improvement: Champion top-down and bottom-up improvements across the company.

Skills

Field team leadership

Regulatory knowledge

ISO 14644 familiarity

Job description

Field Service Manager — Cleanroom & Controlled Environment Certification

CSI Testing: Plymouth, MN (Field & Office)

Job Type: Full-time

Pay: $90,000 - $110,000/year

Schedule: Monday–Friday, day shift (with occasional emergency response)

Ready to lead the team that keeps critical science safe? CSI Testing has certified controlled environments for over 45 years — the cleanrooms, biosafety cabinets, and fume hoods that pharmaceutical, medical device, and research clients depend on. We're 100% founder and employee owned, and we're looking for a Field Service Manager to lead our team of specialized field technicians across Minnesota and the region.

If you know controlled-environment testing inside and out, take pride in "zero-error" documentation, and want to build technicians into experts, we want to talk to you.

About CSI Testing, A Scientific Safety Alliance Company

For over 45 years we've tested, certified, and serviced controlled environments for more than 600 medical device, pharmaceutical, and academic clients across the Midwest and New England. We deliver same-day reports on hoods and biosafety cabinets, respond fast in emergencies, and invest deeply in our people — our technicians average 10 years of field experience. As an employee-owned company, when CSI succeeds, our team shares in it.

What You'll Do

• Lead the field team: Manage the daily deployment, attendance, and on-site conduct of field service technicians, ensuring they arrive prepared with calibrated equipment and a firm grasp of site‑specific protocols.
• Own quality & compliance: Review and approve certification reports for accuracy, and ensure all testing is performed strictly to ISO 14644, USP 797, USP 800, and other applicable standards.
• Be the go‑to for the tough calls: Act as primary technical lead for emergency service calls and critical rechecks — troubleshooting and resolving complex compliance issues or failed tests on-site.
• Develop the team: Lead onboarding and training for new technicians and ongoing development for senior staff, turning junior techs into subject matter experts.
• Audit the field: Conduct regular field audits to verify technicians follow SOPs and produce accurate, defensible test results.
• Partner with clients: Serve as the technical lead during client meetings and audits, explaining results clearly and building trust.
• Drive improvement: Champion top-down and bottom-up improvements across the company.

What We're Looking For

• Industry expertise: 5+ years in cleanroom certification or environmental monitoring.
• Regulatory knowledge: Deep familiarity with ISO, CETA, and other bodies governing controlled‑environment regulations.
• Leadership: Proven experience managing a field‑based team, including performance tracking and conflict resolution.
• Detail orientation: A "zero-error" mindset toward documentation and data integrity.
• Hands‑on flexibility: Willingness to mobilize into the field when technicians are unavailable, so clients maintain uninterrupted compliance. Valid driver's license required.

This is a hands‑on leadership role. Your time splits between the office and client sites, balancing administrative oversight with direct field involvement. You'll need high adaptability and the readiness to step in on‑site whenever compliance is on the line.

CSI Testing is an equal opportunity employer and a certified minority business enterprise.