Field Service Manager

Wright Technical Services; Minneapolis (MN); Vor Ort; USD 85.000 - 125.000; Vollzeit

Zusammenfassung

Wright Technical Services in Minneapolis, MN seeks a Field Service Manager to lead a team of field technicians across Minnesota and the region. The role is hands-on with time split between office and client sites, 50% regional travel, and requires ensuring ISO 14644, USP 797/800 compliance.

You will recruit, train, audit, and develop technicians, manage audits with clients, and drive continuous improvements while maintaining zero-error documentation.

Qualifikationen

• 5+ years in cleanroom certification or environmental monitoring.
• Deep familiarity with ISO, CETA, and other bodies governing controlled-environment regulations.
• Proven experience managing a field-based team, including performance tracking and conflict resolution.
• A 'zero-error' mindset toward documentation and data integrity.
• Willingness to mobilize into the field when technicians are unavailable, valid driver's license required.

Aufgaben

• Lead the field team: manage daily deployment, attendance, and on-site conduct with calibrated equipment and site protocols.
• Own quality & compliance: review and approve certification reports for accuracy and ensure testing to ISO 14644, USP 797, USP 800.
• Be the go-to for the tough calls: act as primary technical lead for emergency service calls and critical rechecks.
• Develop the team: lead onboarding/training for new technicians and ongoing development for senior staff.
• Audit the field: conduct regular field audits to verify SOP adherence and defensible test results.
• Partner with clients: serve as technical lead during client meetings and audits, explaining results clearly.
• Drive improvement: champion top-down and bottom-up improvements across the company.

Kenntnisse

Leadership

Detail orientation

Hands-on field work

Regulatory knowledge

Industry expertise

Jobbeschreibung

Title: Field Service Manager
Type: FTE, Hourly (Overtime Eligible)
Location: Minneapolis, MN – up to 50% regional travel
Schedule: Monday-Friday day shift, occasional emergency response
Eligibility: US Permanent Residency is required for this role

Job Summary

Ready to lead the team that keeps critical science safe? Our client has certified controlled environments for over 45 years — the cleanrooms, biosafety cabinets, and fume hoods that pharmaceutical, medical device, and research clients depend on. They’re 100% founder and employee owned, and looking for a Field Service Manager to lead the team of specialized field technicians across Minnesota and the region.

This is a hands-on leadership role. Your time splits between the office and client sites, balancing administrative oversight with direct field involvement. You'll need high adaptability and the readiness to step in on-site whenever compliance is on the line.

If you know controlled-environment testing inside and out, take pride in "zero-error" documentation, and want to build technicians into experts, we want to talk to you.

Qualifications and Requirements

• Industry expertise: 5+ years in cleanroom certification or environmental monitoring.
• Regulatory knowledge: Deep familiarity with ISO, CETA, and other bodies governing controlled-environment regulations.
• Leadership: Proven experience managing a field-based team, including performance tracking and conflict resolution is highly preferred.
• Detail orientation: A "zero-error" mindset toward documentation and data integrity.
• Hands-on flexibility: Willingness to mobilize into the field when technicians are unavailable, so clients maintain uninterrupted compliance. Valid driver's license required.

Duties and Responsibilities

• Lead the field team: Manage the daily deployment, attendance, and on-site conduct of field service technicians, ensuring they arrive prepared with calibrated equipment and a firm grasp of site-specific protocols.
• Own quality & compliance: Review and approve certification reports for accuracy, and ensure all testing is performed strictly to ISO 14644, USP 797, USP 800, and other applicable standards.
• Be the go-to for the tough calls: Act as primary technical lead for emergency service calls and critical rechecks — troubleshooting and resolving complex compliance issues or failed tests on-site.
• Develop the team: Lead onboarding and training for new technicians and ongoing development for senior staff, turning junior techs into subject matter experts.
• Audit the field: Conduct regular field audits to verify technicians follow SOPs and produce accurate, defensible test results.
• Partner with clients: Serve as the technical lead during client meetings and audits, explaining results clearly and building trust.
• Drive improvement: Champion top-down and bottom-up improvements across the company.