Field Service Manager

ECOLAB; Naperville (IL); Remote; USD 79,000 - 119,000; Full time

Job summary

A leading global company in water technology is seeking a Service Manager to oversee data center cooling systems. This role involves training technicians, managing projects, and collaborating with customers to ensure seamless integration of cooling technologies. The position offers a comprehensive benefits package, paid training, and a flexible work environment, with an annual compensation range of $79,000-$118,400.

Benefits

Comprehensive benefits package

Paid training

Flexible work environment

Qualifications

• 3+ years of experience in data center infrastructure focused on cooling technologies.
• Hands-on experience with data center cooling systems.
• Experience in a startup or fast-paced environment is a plus.

Responsibilities

• Serve as technical service expert on data center cooling systems.
• Support training of technicians and customers.
• Manage service components of startup and commissioning projects.
• Collaborate with internal teams during new data center builds.

Skills

Technical service expertise on cooling systems

Excellent communication skills

Ability to train others

Collaboration with stakeholders

Education

Bachelor's degree or equivalent industry experience

Tools

Coolant distribution units (CDUs)

Liquid-to-liquid heat exchangers

Job description

Overview

As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource. Nalco Water, an Ecolab Company, seeks a dynamic Service Manager with expertise in data center cooling infrastructure—startup, commissioning, and mechanical operation of liquid-to-liquid cooling applications, technical cooling systems (TCS), and coolant distribution units (CDUs) and the training of field teams / customers. This role is pivotal in shaping our service and support strategy to ensure system assurance and operational excellence for our mission-critical customers.

What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact with a company that is passionate about your career development
• Paid training held in the field and at Nalco Water Headquarters in Naperville, IL
• Enjoy a flexible, independent work environment
• Receive a non-decaled company vehicle for business and personal use
• Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!

What you'll do:

• Serve as the technical service expert on data center cooling systems, with a focus on liquid-to-liquid heat exchange and CDU technologies.
• Support training of site level technicians and customers regarding installation, commissioning, maintenance, and troubleshooting activities
• Manage the service components of startup/commissioning projects and operational activities for CDU and adjacent liquid cooling offerings.
• Collaborate with customers, contractors, and internal teams during new data center builds and retrofits to ensure seamless integration of our cooling systems and services.
• Leverage previous experience to help lead and develop high performing teams of technical professionals

Basic Qualifications:

• Bachelor's degree or equivalent industry experience
• 3+ years of experience in data center infrastructure, with a strong focus on mechanical systems, cooling technologies, and commissioning processes.
• Hands-on experience with coolant distribution units (CDUs), liquid-to-liquid heat exchangers, and technical cooling systems.
• Proven track record in data center construction, startup, and operational support.
• Strong understanding of critical facility operations, including redundancy, uptime requirements, and risk mitigation.
• Excellent communication and collaboration skills, with the ability to interface with both technical and non-technical stakeholders
• Experience working in a startup or fast-paced environment is a plus.
• Possess a valid Driver's License and acceptable Motor Vehicle Record
• No immigration sponsorship offered for this role

Location / Travel Required:

• Preferred location is U.S.; Open to candidates living anywhere in the U.S. close to a major airport
• Travel up to 75%

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.

Anticipated Job Posting End Date:

11/9

Annual or Hourly Compensation Range:

The total Compensation range for this position is $79,000-$118,400 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab provides the following benefits: medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans, discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program, on-Site childcare and fitness facilities may be available at select Ecolab locations. Click here for additional benefits information. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

ADA

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

Our Commitment to a Culture of Inclusion & Belonging

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.