Field Service Manager

Flash Technology, LLC; Franklin (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Educational assistance

Leadership development programs

Recognition programs

Job summary

SPX Technologies in Franklin, TN is seeking a Field Service Manager to oversee field service operations, technicians, and contractors to deliver safe, efficient, and compliant service work.

You will plan staffing, scheduling, and service delivery across regions while upholding safety and FAA requirements. The role partners with Sales, Support, NOC, and Operations to improve customer experience and metrics.

Qualifications

• 5+ years of progressive field service, operations, or technical service management experience.
• 3+ years in a leadership role managing technicians, supervisors, or service teams.
• Experience managing dispersed field teams and contractor networks.
• Bachelor's degree in Business, Operations Management, Engineering, Technical Services, or related field preferred.

Responsibilities

• Lead, coach, and develop Field Service Supervisors, Field Technicians, Service Coordinators, and contracted service resources.
• Establish goals, priorities, and performance expectations for field personnel, including reviews and development planning.
• Foster accountability, safety, customer service, and operational excellence while supporting recruitment and onboarding initiatives.
• Develop weekly and monthly workforce plans to maximize productivity and coverage across regions.
• Promote and enforce safety policies, ensure FAA compliance, and conduct safety reviews and corrective actions.
• Ensure proper documentation and record retention.

Skills

Leadership

Customer relationships

Communication

Data analysis

Education

Bachelor's degree or higher

Tools

Salesforce

ERP

Scheduling systems

Microsoft Office

Job description

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets. Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Field Service Manager, you will lead field service operations, field technicians, supervisors, and contractor resources to ensure safe, efficient, and profitable delivery of customer projects and service work. You will provide operational leadership for service execution, workforce planning, customer satisfaction, revenue generation, compliance activities, and continuous process improvement.

You will partner closely with Technical Support, Customer Support, Sales, NOC, Operations, and external service providers to ensure timely resolution of customer issues and successful execution of field service initiatives.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Leadership, Workforce Management, Safety and Compliance:

• Lead, coach, and develop Field Service Supervisors, Field Technicians, Service Coordinators, and contracted service resources.
• Establish clear goals, priorities, and performance expectations for field personnel, including regular performance reviews, coaching sessions, and career development planning.
• Foster a culture of accountability, safety, customer service, and operational excellence while supporting recruiting, onboarding, training, and succession planning initiatives.
• Develop weekly and monthly workforce plans to maximize productivity and coverage, balance workloads across technicians and service regions, and coordinate travel schedules, route optimization, and resource utilization.
• Promote and enforce company safety policies and procedures, ensure compliance with applicable FAA requirements, customer standards, and regulatory obligations, and conduct safety reviews, audits, and corrective action follow-up.
• Ensure proper documentation and record retention requirements are met.

2. Field Operations, Customer Experience and Systems Execution:

• Oversee daily field service operations, scheduling, dispatching, and resource allocation.
• Ensure proper planning and execution of service calls, repairs, installations, inspections, and preventive maintenance activities.
• Monitor work queues, backlog, response times, and service delivery metrics, and drive improvement efforts focused on reducing cycle time, improving productivity, and enhancing customer experience.
• Serve as an escalation point for key customer issues, maintain strong relationships with strategic customers and partners, and ensure timely communication regarding project status, service updates, delays, and corrective actions.
• Collaborate with Sales, Customer Support, Technical Support, NOC, Operations, and external service providers to improve customer satisfaction, retention, issue resolution, and field service execution.
• Ensure accurate use of Salesforce and other operational systems, maintain visibility into customer interactions, work progress, open actions, and service commitments, and verify timely completion of field reports, customer updates, and operational documentation.

3. Financial Performance, Reporting and Continuous Improvement:

• Track and report key operational performance indicators, including revenue performance, labor utilization, service backlog, open work orders, customer satisfaction metrics, response and completion times, quality and safety performance, technician productivity, first-time completion rates, employee retention and development, and operational cycle‑time improvement initiatives.
• Utilize business systems and dashboards to drive data‑based decision‑making and present operational updates and performance summaries to leadership.
• Identify operational inefficiencies, develop standardized procedures and best practices, and implement corrective actions that improve service delivery and operational scalability.
• Lead projects that improve turnaround times, service quality, technician productivity, customer experience, and overall field service performance.
• Manage departmental budgets and operational expenses, support revenue growth and margin improvement initiatives, and review labor efficiency, contractor costs, travel expenses, and project profitability.
• Assist with forecasting workforce and resource requirements to ensure staffing plans align with business demand and operational objectives.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• 5+ years of progressive field service, operations, or technical service management experience.
• 3+ years in a leadership role managing technicians, supervisors, or service teams.
• Experience managing dispersed field teams and contractor networks.

Preferred Knowledge, Skills, and Abilities

• Experience in telecommunications, industrial services, aviation lighting, infrastructure services, electrical systems, or related industries preferred.
• Strong leadership and employee development skills, with the ability to lead multiple priorities in a fast‑paced environment.
• Excellent customer relationship management skills and effective verbal, written, and presentation communication skills.
• Strong analytical and problem‑solving abilities, with experience utilizing CRM, ERP, scheduling systems, Microsoft Office applications, and business reporting tools.

Education & Certifications

• Bachelor's degree in Business, Operations Management, Engineering, Technical Services, or related field preferred.
• Equivalent combination of education and relevant experience considered.
• Supports dispersed field service operations, technician coverage, service regions, and customer/service commitments.
• Coordinates travel schedules, route optimization, and field resource utilization to align staffing plans with business demand and operational objectives.
• Hybrid role with at least 3 days onsite

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well‑being of our employees is integral. Our benefits include:

• Competitive and performance‑based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.

ABOUT SPX

SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $2.2billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

At SPX, what’s in it for our employees transcends market‑competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees’ personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well‑being. Our compensation programs are performance‑based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

OUR VALUES

• Integrity
• Accountability
• Teamwork
• Results

At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognizethat only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

WORKING AT SPX

Our work environment is established on a work‑life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace.We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion,sex, sexual orientation, national origin,gender identity, genetic information, age, disability, veteran status or any other legally protected basis.