Field Service Manager

Culligan Quench; Charlotte (NC); On-site; USD 75,000 - 105,000; Full time

Job summary

Culligan Quench is seeking a full-time Field Service Manager for the Charlotte, NC area to lead a team of Field Service Technicians and ensure outstanding customer satisfaction. You will train staff, perform site surveys, and support regional leadership with administrative tasks and onboarding.

The role requires a vocational technical diploma with preferred water filtration/dispensing experience; OSHA training and strong MS Office skills are essential. Overnight travel may be required.

Qualifications

• Experience in field service management and team leadership.
• OSHA 10-hour certification or training within 3 months of employment.
• Strong communication skills and proficiency with Microsoft Office.

Responsibilities

• Manage a team of Field Service Technicians.
• Train new staff in the assigned region.
• Maintain high customer satisfaction with strong customer management.
• Conduct site surveys for plumbing, drainage, and building layouts.
• Prepare reports, expense paperwork, and communications to the Regional Service Director.
• Assist with hires, onboarding, and administrative tasks.
• Serve as substitute for other Field Service Managers or act as Regional Service Director when needed.
• Lead on-call responsibilities in the region.

Skills

Leadership

People management

Communication

Field service experience

Team collaboration

Education

Vocational technical school diploma/certification

OSHA 10-hour-certified

Tools

ServiceMax

Salesforce

Microsoft Office

Job description

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

The Position

• We are seeking a key contributor to join our team as a full time Field Service Manager in our Charlotte, NC area market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations, and the capability to provide assistance and guidance to Field Service Technicians (FST).

Responsibilities

• Management of a team of Field Service Technicians
• Responsible for the successful training of new staff in the assigned region
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
• Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
• Serves as designated manager for all on-call responsibilities in the region

Requirements

• Vocational technical school diploma/certification preferred
• Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferred
• Prior management experience, route-based preferred
• Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
• OSHA 10-hour certified or be OSHA trained within 3-months of employment
• Superior verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Fluent use of personal digital assistants (i.e. tablets and smartphones)
• Knowledge of ServiceMax and/or Salesforce a plus
• Ability to pass a pre-employment drug screen
• Overnight travel may be required

At Quench, there are plenty of opportunities for people who:

Communicate; collaborate; share ideas, successes, and failures equally

Are dependable, committed, energetic and up-beat

Look to solve problems, go the extra mile, are team players

We call this “Quenchiness” -- it’s rewarded openly and tangibly. We work hard while having fun every chance we get.

Quench offers competitive salary and benefits, performance bonuses, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.