Field Service Manager

Medtronic; Delaware; Remote; USD 100,000 - 150,000; Full time

Job summary

A global healthcare technology leader is seeking a Technical Support Manager who can provide on-site assistance with installations and maintenance of products. The ideal candidate will have a Bachelor's degree and 5+ years in technical, field service, or customer support roles. This remote position covers the Southeast US, offering a competitive salary and flexible benefits.

Benefits

Health, dental and vision insurance

401(k) with employer match

Tuition assistance/reimbursement

Qualifications

• 5+ years technician or customer support experience or 3 years with an advanced degree.
• Management experience is preferred.
• Project management experience is a plus.

Responsibilities

• Provides on-site technical support for product installation and maintenance.
• Maintains adequate records and communication during technical issues.
• Manages personnel responding to client needs and product functionality.

Skills

Technical support

Communication

Project management

Education

Bachelor's degree

Advanced degree

Tools

Salesforce.com

MS Office

Job description

Overview

We anticipate the application window for this opening will close on 23 Oct 2025.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Position

This position is remote to enhance our competitive edge and expand cross-functional collaboration efforts.

Responsibilities

• Provides on-site technical support during the installation, implementation and maintenance of company products.
• Ensures adequate records and systems are maintained.
• Schedules personnel responding to critical situations to ensure that client needs have been met and that the product/solution is fully functioning according to specification.
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention.
• May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
• Carries sales or service quota, generates service fees from clients with or without maintenance contract.

Geographic Focus

The territory for this position will be Southeast US including areas in Florida, Alabama, Georgia, South Carolina, North Carolina, Virginia, and Tennessee.

People Management Functional Career Stream

Management and supervisory professionals with one or more employees who are focused on tactical, operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, developing talent, engagement and inclusion, communicating business and operational developments, planning, prioritizing and directing the responsibilities of direct reports. A key responsibility is managing people, including mentoring, developing and coaching staff on meeting/exceeding performance expectations and defined objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives, and conducting performance reviews and 1:1s.

Differentiating Factors

Autonomy: Manages subordinate supervisors and/or experienced professionals who exercise latitude and independence in assignments. Provides tactical and/or operational leadership and coaching. Receives assignments in task and objective oriented terms.

Organizational Impact: Establishes operational plans and implements policies and strategies. Decisions impact program schedules, customer satisfaction levels, or allocation of time, material resources, expenditures and funds. May have budget or P&L accountability for a department, function or geography. Strive for continuous improvement and consistency in deliverables.

Innovation and Complexity: Proposes modifications to functional operating policies and day-to-day processes. Problems and issues faced are complex and require analysis to understand the problem.

Communication and Influence: Communicates with internal and external customers and vendors regarding ongoing operations. Uses influence to gain cooperation without direct command. May interact on issues with externally shared objectives.

Leadership and Talent Management: Manages a team consisting of supervisors and/or experienced professionals. Leads, directs and reviews the work of a team with latitude and independence. Authorizes hiring, firing, promotion and reward within own area.

Required Knowledge and Experience

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Must Have: Minimum Requirements

Bachelor's degree with a minimum of 5+ years technician, field service, or customer support experience, or Advanced degree with a minimum of 3 years technician, field service, or customer support experience.

Nice to Have

• Physically located within region
• Management experience
• Project management experience
• Salesforce.com experience
• Proficient in MS Office

Physical Job Requirements

The above statements describe the general nature and level of work and are not an exhaustive list of all required responsibilities and skills. The physical demands described are representative of those that must be met to perform the essential functions. Reasonable accommodations may be made for individuals with disabilities. Office roles require mobility, computer use, and communication with peers and co-workers. Contact your manager or local HR for work conditions and physical requirements specific to each role.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. We recognize contributions and offer a wide range of benefits, resources, and compensation plans designed to support you at every career and life stage.

Salary ranges for U.S. locations (excl. PR): $100,000.00 - $150,000.00

The following benefits and compensation are available to regular employees who work 20+ hours per week: Health, dental and vision insurance; Health Savings Account; Healthcare Flexible Spending Account; Life insurance; Long-term disability leave; Dependent daycare spending account; Tuition assistance/reimbursement; and wellness programs.

The following are available to all regular employees: incentive plans, 401(k) with employer match, short-term disability, paid time off, paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, and retirement plan options. Some benefits may not apply to workers in Puerto Rico. Details at: Medtronic benefits and compensation plans.

About Medtronic

We lead global healthcare technology and attack health problems by seeking solutions. Our Mission is to alleviate pain, restore health, and extend life. We are engineers at heart—putting ambitious ideas to work to generate real solutions for real people.

Learn more about our business, mission, and our commitment to diversity here.

Medtronic is an equal opportunity employer. We provide reasonable accommodations for qualified individuals with disabilities and do not discriminate based on age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law.

If you are applying to perform work in Los Angeles County, you can review the job duties and the Fair Chance Ordinance and California Fair Chance Act provisions here.