Field Service Manager

Daniels Sharpsmart; Cleveland (OH); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

401K Matching

Comprehensive Benefits including Medical, Dental, and Vision

Job summary

Daniels Sharpsmart is seeking a Field Service Manager to lead a team of technicians and ensure operational excellence across hospital sites in the greater Pittsburgh area. This permanent, full-time, hybrid role requires strong leadership and communication skills, as well as a background in the healthcare sector.

The position involves training staff, coordinating service schedules, and maintaining compliance with safety standards. Benefits include 401K matching and comprehensive health coverage starting Day 1.

Qualifications

• 5+ years of leadership experience in a service-related industry, preferably healthcare.
• Strong understanding of regulatory standards and safety protocols.

Responsibilities

• Lead and support a team of 15 Field Service Technicians across multiple hospital sites.
• Train hospital staff on product use, safety, and compliance.
• Coordinate installations and monitor service quality.

Skills

Leadership experience

Communication skills

Project management

Customer service skills

Education

Bachelor’s degree or equivalent experience

Job description

We’re looking for a Field Service Manager who’s passionate about leading teams, solving operational challenges, and delivering exceptional service to hospital partners across the greater Pittsburgh area. You’ll play a key role in ensuring our service model runs smoothly, safely, and efficiently—supporting frontline staff and improving patient environments.

Permanent, full-time, field-based role requiring on-site presence at hospital sites across the greater Pittsburgh area. This position is hybrid. Standard Monday–Friday schedule (typically 8 AM–5 PM) with flexibility required when servicing hospitals or traveling.

Responsibilities

• Lead and support a team of 15 Field Service Technicians across 25 hospital sites.
• Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers.
• Train hospital staff and internal teams on product use, safety, and compliance.
• Conduct audits, monitor service quality, and drive continuous improvement.
• Build strong relationships with hospital personnel and attend facility meetings.
• Hire, train, and manage service staff, including scheduling, performance reviews, and safety training.
• Maintain accurate records and ensure regulatory compliance.
• Collaborate with Sales and Regional Operations to support account growth and retention.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of leadership experience in a service‑related industry (healthcare preferred).
• Strong communication, project management, and customer service skills.
• Experience managing teams, budgets, and operational KPIs.
• COVID‑19 vaccination required.
• Experience working in hospital environments or with healthcare clients.
• Familiarity with regulatory standards and safety protocols.
• Comfort using service tracking tools and reporting systems.

Physical & Other Requirements

• Lift up to 40 lbs and push/pull up to 500 lbs.
• Walk up to 2+ miles per day and navigate staircases.
• Work in hospital environments and occasionally outdoors.

Benefits

• 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1 and a 5‑year vesting schedule.
• Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short‑term disability; company‑sponsored life insurance; and more.

Equal Opportunity Employer

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti‑discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.