Field Service Manager

Urban Property Management Corp.; Boston (MA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Urban Property Management is seeking a Field Service Manager to oversee field service operations, janitorial services, and administrative coordination across a portfolio of luxury condominium properties in Boston. The role blends hands-on oversight with leadership, scheduling, reporting, and vendor management.

You will supervise technicians, coordinate preventative maintenance, track work orders, and ensure safety and high service standards while collaborating with property managers and senior

Formación

• Minimum five years in facilities or property management.
• Two years of supervisory or management experience.
• Knowledge of HVAC, plumbing, electrical, and mechanical systems.
• Valid driver's license with clean record.
• Proficiency with work order systems.

Responsabilidades

• Coordinate daily field service activities and technician schedules.
• Prioritize service requests and preventive maintenance.
• Inspect properties and address deficiencies.
• Manage staff schedules and PTO requests.
• Supervise field technicians and ensure safety standards.
• Coordinate with vendors and contractors.
• Prepare reports for management.

Conocimientos

Field service management

Facilities management

Team leadership

Scheduling

Vendor coordination

Educación

High school diploma

OSHA 10/30 certification

Herramientas

Microsoft Office

Maintenance management software

Descripción del empleo

Company Description

Urban Property Management has delivered professional real estate management services to condominium and building owners in Boston’s premier neighborhoods for over 30 years. The company focuses on comprehensive property management, ensuring buildings are well-maintained, compliant, and efficiently operated. Urban is committed to friendly, personal service and building strong relationships with clients and residents. Team members join a small, service-oriented organization where attention to detail and customer care are highly valued. The company offers the opportunity to work closely with local communities and contribute to the long-term care of notable properties in Boston.

Field Service Manager

Position Summary

The Field Service Manager oversees field service operations, janitorial services, and related operational support across a portfolio of high-end luxury condominium properties. This field and office-based role combines hands-on property oversight with team leadership, scheduling, reporting, and administrative coordination.

The Field Service Manager serves as the primary day-to-day contact for field service technicians and provides operational oversight of the janitorial team, including staffing, supply procurement, and fleet management. Working closely with property managers and company leadership, this position ensures that maintenance requests, common-area repairs, preventive maintenance, and service assignments are coordinated efficiently, completed to a high standard, and properly documented.

The successful candidate will demonstrate strong organizational and leadership skills, sound technical judgment, and a commitment to the professionalism, discretion, responsiveness, and attention to detail expected in luxury condominium management.

Key Responsibilities

Field Operations & Property Oversight

• Coordinate daily field service activities, technician schedules, work orders, and maintenance requests across company-managed condominium properties.
• Prioritize service requests, preventive maintenance, common-area repairs, special projects, and emergency needs in coordination with property managers.
• Monitor outstanding assignments, follow up with technicians, and ensure work is completed promptly, documented accurately, and consistent with company standards.
• Conduct regular property visits and inspections to assess building conditions, verify workmanship, identify maintenance needs, and address deficiencies.
• Assist with troubleshooting building systems and maintenance issues involving HVAC, plumbing, electrical, mechanical, and building envelope systems.
• Coordinate third-party vendors and contractors and monitor the quality, progress, and completion of their work.
• Support property managers in maintaining well-kept common areas, building systems, and shared facilities that reflect the standards of luxury residential properties.
• Supervise, train, and support field service technicians and other assigned personnel.
• Serve as the primary day-to-day contact for technicians, communicating assignments, priorities, expectations, and schedule changes.
• Manage staff schedules, PTO requests, training, and coverage requirements.
• Monitor productivity, workmanship, documentation, and professionalism; address performance concerns through coaching and appropriate follow-up.
• Promote accountability, responsiveness, safety, and consistent service quality across all assigned properties.

Janitorial Operations & Fleet Management

• Oversee day-to-day janitorial operations to maintain consistent cleaning standards and presentation across condominium common areas and shared facilities.
• Coordinate janitorial staffing, schedules, and coverage for absences, vacations, and other operational needs.
• Conduct periodic property inspections, address service deficiencies, and ensure corrective actions are completed.
• Manage procurement and inventory of cleaning supplies, equipment, and consumables while monitoring usage and costs.
• Ensure janitorial personnel have the resources and equipment necessary to perform their duties effectively.
• Oversee company vehicles assigned to janitorial operations, including availability, maintenance, inspections, repairs, and recordkeeping.

Reporting, Administration & Accountability

• Maintain accurate work orders, service records, maintenance documentation, and required photographs in designated company systems.
• Track work order status, completion, staffing, vendor performance, and outstanding operational issues.
• Prepare service reports, project updates, and operational summaries for company management and property managers.
• Ensure incomplete assignments, overdue work, documentation gaps, and unresolved issues receive appropriate follow-up through closure.
• Coordinate communication between field personnel, property managers, office staff, and vendors to ensure clear expectations and timely resolution of service needs.
• Identify recurring maintenance issues and recommend improvements to service delivery, operational efficiency, and resource allocation.

Safety & Compliance

• Promote compliance with company safety policies, applicable OSHA requirements, and relevant operational procedures.
• Conduct routine safety reviews and coordinate corrective actions for identified hazards or deficiencies.
• Document incidents, accidents, and safety concerns and ensure appropriate follow-up.
• Monitor required inspections, certifications, and other applicable compliance obligations.

Emergency & On-Call Responsibilities

• Participate in the company's emergency on-call rotation, serving as the primary on-call manager for approximately one week per month.
• Respond to after-hours emergencies, including water leaks, utility outages, life-safety events, and building equipment failures.
• Assess emergency situations and coordinate technicians, contractors, and emergency vendors as needed.
• Communicate promptly and professionally with property managers, residents, and other relevant stakeholders during emergency events.
• Ensure emergency work, incident documentation, and necessary follow-up repairs are completed appropriately.

Qualifications

Required

• High school diploma or GED.
• Minimum of five years of experience in facilities management, property maintenance, building operations, construction, or a related field.
• Minimum of two years of supervisory or management experience.
• Working knowledge of building systems, including HVAC, plumbing, electrical, mechanical, and general maintenance.
• Valid driver's license with an acceptable driving record.
• Proficiency with Microsoft Office and work order or maintenance management software.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to manage competing priorities, coordinate personnel, and ensure consistent follow-through across multiple properties.
• Professional demeanor and commitment to providing discreet, responsive, high-quality service in a luxury residential environment.

Preferred

• Associate's or bachelor's degree in Facilities Management, Construction Management, Business Administration, or a related field.
• OSHA 10 or OSHA 30 certification.
• Experience overseeing field service teams across multiple condominium or residential properties.
• Experience managing janitorial operations, fleet vehicles, inventory, and vendor relationships.
• Experience with service management platforms, work order systems, and operational reporting.

Physical Requirements

• Ability to travel regularly between company-managed properties and job sites.
• Ability to inspect facilities and access mechanical rooms, roof areas, and equipment spaces.
• Ability to lift up to 50 pounds when necessary, climb stairs and ladders, and work outdoors in varying weather conditions.
• Ability to respond to emergencies outside normal business hours.

Work Schedule

• Monday through Friday, 8:00AM-4:30PM
• One week (Monday through Sunday) of on-call coverage per month, 5:00OM-8:30 AM