Field Service Manager

RSC Holdings Inc.; Austin (TX); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Paid parental leave

Employee discount program

Career development opportunities

Paid sick leave

Early wage access

Inclusive culture

Job summary

United Rentals, Inc. in Austin, TX is seeking a Field Service Manager to lead the field repair and maintenance team across the metro area.

You will hire and motivate technicians, supervise operations, and partner with the Branch Manager to build a profitable location through strong leadership and service excellence. The role requires a strong track record in fleet maintenance and leadership, a valid driver's license, and proficiency with Excel.

Qualifications

• High School Diploma required; trade-School Degree a plus; bachelor's Degree preferred
• Valid driver's license with clean driving record
• Extensive fleet maintenance and leadership experience (10 years)
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills, particularly Excel

Responsibilities

• Improve efficiency and customer and employee satisfaction within the field repair team
• Oversee dispatch of field technicians to maximize efficiency and service
• Collaborate with Operations and Service Managers to schedule and execute service
• Motivate, coach and train technicians to meet time and quality standards
• Oversee R&M, P&L and related costs/budgets
• Oversee parts department activities to maintain service and cost control
• Promote safety culture through leadership and accountability
• Other duties assigned as needed

Skills

Leadership

Field service

Customer service

P&L

Excel

Maintenance knowledge

Education

High School Diploma

Trade school degree

Bachelor's degree (preferred)

Job description

Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Field Service Manager at United Rentals, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Field Service Technicians. You will have direct supervision responsibilities for all field repair and maintenance employees. You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you'll do:

• Responsible for continually improving efficiency as well as customer and employee satisfaction within the field repair and maintenance team
• Oversee dispatch of field technicians within entire Metro Area territory to maximize efficiency and customer service
• Work closely with Operations Managers and Service Managers to ensure service is properly scheduled and executed to guarantee superior customer service
• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
• Responsible for R&M, P&L and associated costs/budget
• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Requirements:

• High School Diploma required; trade-School Degree a plus; bachelor's Degree preferred
• Valid driver's license with acceptable driving record
• Extensive Equipment Fleet Maintenance and leadership experience (10 years)
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills particularly with Microsoft Excel

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families.

Why join us?

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture
• Explore our comprehensive U.S. benefit offerings
• For Canadian benefits

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law.

If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

The values that define your service - leadership, discipline, integrity, and teamwork - are the same values that drive our success.

United Rentals consists of a wide variety of roles with different duties and responsibilities.

The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

Founded in 1997, United Rentals is the largest equipment rental company in the world, with an integrated network of rental locations in North America, Europe, Australia and New Zealand.

In North America, the company operates in 49 states, every Canadian province and Puerto Rico.