Field Service Lead Technician

Crown Equipment Corporation

Staunton (VA)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Health and Dental Plans

401(k) Retirement Plan

Paid vacation

Company Vehicle for Technicians

Tool Insurance

Job summary

A leading lift truck manufacturer in Virginia is seeking experienced technicians focused on customer service. The role involves troubleshooting, diagnosing, and repairing lift trucks on-site while ensuring effective communication with management and clients. Candidates should have 2-4 years of relevant experience, a high school diploma, and strong mechanical and electrical skills. Opportunities include an excellent wage and benefits package, including healthcare and 401(k) retirement savings.

Qualifications

2–4 years of related experience.
Valid driver’s license with a good driving record.
Ability to operate lift trucks.

Responsibilities

Communicate with Service Customer Care, Dispatcher, and Management.
Train and monitor job performance of Field Service Technicians.
Travel to customer locations to troubleshoot and repair lift trucks.

Skills

Customer focus

Mechanical aptitude

Electrical knowledge

Communication skills

Organizational skills

Education

High school diploma or equivalent

Technical degree

Tools

Testing equipment

Hand tools

Job description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and over 500 retail locations in more than 80 countries. Our global sales and service network provides customers with a local resource for a wide variety of quality material‑handling equipment, fleet‑management solutions, warehouse products, and support services to meet their needs anytime, anywhere.

At Crown, our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation, supporting employees and their professional goals because an investment in people is an investment in our future. Throughout Crown’s history, more than 1,000 employees have reached a 25‑year milestone, and we are proud to have traveled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

We are seeking knowledgeable, customer‑focused auto, diesel, aircraft, or forklift technicians to join the Crown team.

Job Duties

Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule.
Train, motivate, and monitor job performance of Field Service Technicians, including while at customer locations. Inspect repairs and scheduled maintenance. Ensure safety practices. Review paperwork and timecards.
Confer with customers and communicate issues to branch management. Maintain good customer relations.
Travel to customer locations to troubleshoot, diagnose, and repair lift trucks.
Perform operator training or train the trainer at customer locations.
Pick up parts and replenish van inventory. Perform minor repairs and service to the van.
Complete necessary paperwork.

Minimum Qualifications

2–4 years of related experience.
High school diploma or equivalent.
Valid driver’s license, good driving record, and ability to safely operate lift trucks.

Preferred Qualifications

Prior company experience as a Field Service Technician.
Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.
Technical degree, welding experience, and knowledge of various types of testing equipment.
Good written and verbal communication, interpersonal, organizational, and motivational skills.

Work Authorization: Crown will only employ individuals who are legally authorized to work in the United States. This position does not offer sponsorship. Individuals with temporary visas or who require sponsorship for work authorization now or in the future are not eligible for hire.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full‑time employees, including Health, Dental, Vision, and Prescription Drug Plans, Flexible Benefits Plan, 401(k) Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and more.

Service Technician Benefits